Description

Job Purpose: The Assistant Store Manager is responsible for assisting the Store Manager in the day-to-day operations of the retail facility. This position supervises staff, volunteers, community service workers, etc. in the absence of the Store Manager by performing the following duties.

Requirements

Education and/or Experience:

High school diploma or general education degree (GED); One year of related experience and/or training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assigns duties to workers and schedules break periods in the absence of the Store Manager.
• Trains workers in store policies, department procedures, and job duties.
• Completes store reports and makes bank deposits as assigned by the Store Manager.
• Inspects merchandise to ensure it is correctly priced and displayed.
• Assists with stock rotation and inventory
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Processes goods for placement in the store.
• Insures security of the store merchandise and facility.
• Assists in providing training to clients assigned to the store.
• Maintains cleanliness and orderliness of the store.
• Orients new hires on emergency plans and procedures.
• Supervises employees engaged in sales work, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accounting Department, or performs work of subordinates, as needed.
• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.
• Receives and responds to alarm calls – must have personal telephone service.
• Other duties may be assigned

Supervisory Responsibilities:

Carries out supervisory responsibilities in the absence of the Store Manager in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Summary

Skills & Competencies

• Strong customer service and communication skills

• Ability to lead and motivate a team

• Basic math and cash handling skills

• Organizational and time management abilities

• Ability to work in a fast-paced retail environment

• Dependable and able to respond to alarm calls when necessary

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Employee merchandise discount
• 401(k) eligibility after one year of employment
• Medical, dental, and vision insurance options
• Sick leave, vacation, and holiday pay
• Incentive opportunities based on store performance