About the Role:

The Medical Receptionist 1 serves as the first point of contact for patients and visitors within a healthcare facility, playing a critical role in ensuring a welcoming and efficient patient experience. This position is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate patient records, which directly supports the smooth operation of medical services. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate seamless coordination of care. Attention to detail and confidentiality are paramount, as the receptionist handles sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Receptionist 1 contributes to the overall quality of patient care by providing professional, courteous, and organized front-desk support in a fast-paced healthcare environment.

We are excited to announce that we are looking for a Full-Time, Medical Receptionist 1 at Gastroenterology of Ocean County in Forked River, NJ. However, all of our team travel to all offices, Forked River, Toms River and Brick. 

Responsibilities:

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient insurance information and collect co-payments or fees as required.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate medical staff or departments.
• Coordinate patient flow by notifying medical staff of patient arrivals and managing waiting room logistics.
• Assist with administrative tasks such as filing, faxing, and data entry to support clinical and office operations.
• Handle patient check-out procedures, including scheduling follow-up appointments and providing necessary documentation.

Skills:

The Medical Receptionist 1 utilizes strong communication skills daily to interact effectively with patients, healthcare providers, and team members, ensuring clear and compassionate exchanges. Organizational skills are essential for managing appointment schedules, patient records, and administrative duties accurately and efficiently. Proficiency with computer systems and EHR software enables the receptionist to input and retrieve patient information securely and promptly, supporting clinical workflows. Attention to detail is critical when verifying insurance information, processing payments, and maintaining compliance with privacy regulations. Additionally, problem-solving skills help the receptionist address patient concerns and coordinate with medical staff to facilitate smooth operations within the healthcare setting.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred but not required.
• Basic computer skills, including familiarity with Microsoft Office and electronic health record (EHR) systems.
• Strong communication and interpersonal skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR software such as Epic, Cerner, or Meditech.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Knowledge of medical terminology and healthcare billing procedures.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.