Summary:

At Cosm, we don’t just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy.

As a Runner/Busser, you play a key role in delivering a seamless, human-led experience by supporting food and beverage operations and maintaining a clean, organized environment. You ensure timely, accurate service and contribute to a connected, optimistic, and service-oriented team—helping create a memorable experience for every Fan (guest).

Responsibilities:

· Uphold the Pillars of Service (Connected, Optimism, Service Oriented, and Memorable) in all interactions and support a positive, high-energy team culture

· Create a welcoming, memorable experience by supporting fans (guests) from arrival through departure

· Deliver food and beverage orders promptly, accurately, and with proper presentation

· Ensure all orders meet ticket specifications and guest requests with strong attention to detail

· Engage fans (guests) and team members with a friendly, professional, and optimistic approach

· Maintain knowledge of menus, promotions, and events to enhance the fan experience

· Foster a connected, one-team environment by supporting all hospitality roles

· Assist team members with service flow, side work, and daily operational needs

· Uphold the Pillars of Service in all interactions and support a positive, high-energy team culture

· Support service flow by bussing, pre-bussing, and resetting tables efficiently

· Maintain clean, organized, and fully stocked service stations and dining areas

· Assist with prep tasks and ensure the venue always remains shift-ready

· Minimize breakage and properly handle all service ware

· Follow all food safety, sanitation, and workplace safety guidelines

· Comply with all company policies and state regulations, including responsible alcohol service

· Participate in ongoing training to maintain and strengthen service standards

· Demonstrate strong time management, communication, and multitasking skills

· Thrive in a fast-paced, high-volume environment

· Maintain a positive, professional, and service-oriented mindset

Experience:

· Excellent communication and professional interpersonal skills required.

· Food Handler Card required (or ability to obtain within required timeframe)

· Alcohol Service Training (or ability to obtain within required timeframe)

· Excellent communication and professional interpersonal skills required.

· Passion for food and dedication to delivering exceptional dining experiences.

· Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.

· Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.)

· Demonstrates good time management skills and communication skills.

· Follows Company and state safety guidelines to provide a safe working environment.

· Must be able to continuously stand, walk and lift up to 10 pounds.

· Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.

· Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.

· Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.