Chicago Winery--Tasting Room FOH Supervisor

The First Batch wineries create magic for our guests everyday, whether that’s bringing a dream wedding to life, creating a new delicious food dish from our wine, or letting people discover a new passion on one of our winery tours. We do this while maintaining an approachable, warm, inclusive, down-to-earth attitude that reflects our passion to bring traditional winemaking into urban centers so people don’t feel they have to travel to experience the magic of winemaking.

We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food, wine and events. People that love to learn, share, and tell others about their stories and adventures.

Position Summary

The Tasting Room FOH Supervisor supports the Venue Operations Manager in overseeing the daily operations of the tasting room, ensuring a seamless and elevated guest experience. This role is responsible for maintaining service standards, supporting and guiding staff on the floor, and ensuring all operational protocols are consistently followed. The FOH Supervisor acts as a key point of contact during service, proactively addressing guest needs, troubleshooting issues in real time, and fostering a positive, team-oriented environment.

Responsibilities

Tasting Bar Service:

• Oversee the daily operations of the tasting bar, ensuring an exceptional guest experience and smooth functioning of all activities.
•  Ensure the tasting bar is well-maintained, clean, and properly stocked with wine, glassware, and supplies.
•  Manage guest flow, seating arrangements, and experiences to maximize satisfaction and sales opportunities.

Staff Leadership:

•  Provide in the moment support to staff throughout each shift
•  Reinforce standards in a support capacity. Supervisors are not responsible for disciplinary conversations.
•  Utilize multi directional communication by communicating initiative and policy updates to staff through preshift and communicating staffing concerns or issues up to VOM and EC
•  Foster a positive, collaborative, and professional work environment.

Guest Satisfaction:

•  Provide exceptional customer service by engaging with guests, answering questions
•  Address guest concerns and resolve any issues in a timely and professional manner, ensuring guests leave with a positive impression.
•  Communicate serious guest issues to VOM for further follow up

Tasting Room Operational Support:

•  Assist with printing needs when necessary
•  Assist with preparation of Tours & Tastings including ensuring collateral is ready, checking bookings, and confirming guests are checked in
•  Assist with Chef’s Call management including confirming cut sheets with culinary, photocopying, preparing pairings, and guest communications
•  Preparing daily preshift
•  Opening and closing Tasting Room checklists

Schedule & Pay

• Evenings and Weekend Availability Required
• FT Hours
• $30/hr - $35/hr

The above requirements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

First Batch  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.