Position Summary: 

The Integrated Security Systems Technician provides customer-focused technological support for security systems including video surveillance, access control, and intrusion detection. The role includes remote and on-site assistance, troubleshooting, programming, quality assurance, and system commissioning. The Technician delivers exceptional service and collaborates with clients, vendors, and internal teams to ensure high-quality installations and system performance. Up to 15% travel may be required.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in "other related duties as assigned":

• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Support customers, coordinators, field technicians, and project managers with technical advice and troubleshooting.
• Collaborate with Physical Security Team and/or others for pre-sales and post-sales technical support.
• Provide training to field personnel ensuring compliance with codes and quality standards.
• Serve as an escalation point for troubleshooting, programming, maintaining, and servicing client systems.
• Pre-program, build, and stage equipment prior to installation.
• Provide remote and on-site programming and commissioning.
• Complete quality assurance audits on installations.
• Assist installation and service teams with technical planning and commissioning.
• Deliver end-user training to client representatives.
• Contribute to continuous improvement initiatives.
• Build strong professional relationships with clients, partners, and colleagues.

Qualifications/Requirements:

• Experience delivering user and technical training.
• Low-voltage cabling and data infrastructure experience preferred.
• Industry certifications (PLT, NICET, ESA) preferred but not required.
• Manufacturer certifications (Axis, DMP, YourSixOS) preferred but not required.
• Strong interest in continued education and certifications.
• Basic familiarity with the NEC.
• Ability to meet travel and on-call requirements.
• Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Strong organizational, problem-solving, and multitasking abilities.
• Proficiency with Windows, MS Office, and standard software tools.
• Excellent verbal and written communication skills.

Education/Experience:

• Minimum High School or GED required.
• Minimum of 3 years of experience with video surveillance, access control, and intrusion systems.
• Must pass BCA Background check and complete or have completed the CJIS Security and Privacy: Privileged Role certification.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.
• Minimum of three days in office (T, W, TH).
• High-energy environment supporting clients and field teams.
• Requires periodic on-site visits and occasional travel.
• Must be able to sit/stand for extended periods.
• Ability to lift 40 pounds.
• Occasional use of aerial lift equipment.
• May require occasional evening or weekend work.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive attitude: Be part of the solution. Put extra effort in all you do. Everything you do matters. Be a team player.
• Integrity: Deliver on commitments. Do what is right. Live the mission. Be honest.
• Innovation: Welcome new ideas. Work smarter. Be a visionary.
• Customer first focus: Delight our clients. Bring value every day. Exceed expectations. Always do a good job.
• Professionalism: Commit to excellence. Learn and improve. Looks and words matter. Best in industry; field expert.
• Drive for results: Performance-orientated. Hard-working. Refuse to lose. Be accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.