The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include: 

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers. 

• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs. 

• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project. 

• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline. 

• Working with Product and Development to report product issues and communicate gaps from customer’s perspective. 

• Perform testing, training, consulting, or other support for customers. 

• Supporting other parts of the business as needed (Sales, Customer Care, Product/Development). 

• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services. 

Required Skills/Experience: 

• Familiar with Enterprise Asset Management (EAM) software. 

• Understanding of implementation best practices.  

• Experience with integrating EAM systems with other enterprise solutions. 

• Ability to analyze data and generate actionable insights. 

• Knowledge of databases, SQL, and scripting languages. 

• Strong troubleshooting, testing, problem solving and analysis skills. 

• Ability to understand and write technical documentation. 

• The ability to use business acumen and consulting skills to develop customers. 

• Ability to understand and communicate technical information to non-technical audience. 

• Ability to prioritize, plan, manage and execute to commitments. 

• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio. 

• Strong Business analysis skills. 

• Experience working in an agile/hybrid/waterfall methodology for software implementation. 

• Ability to travel up to 50% 

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Desirable Skills/Experience: 

• Experience in Maintenance, Material Management, and/or the transit industry. 

• Experience working in a cloud environment. 

• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.) 

• Project Risk Identification, mitigation, and resolution