Turn commitment into confidence—and signed starts into successful arrivals.

At Western Welding Academy, enrollment isn’t just paperwork—it’s a life decision. As the Student Success Manager (Closer), you’ll work with students who have already raised their hand by paying a Booth Hold Payment (BHP) and selecting a start date. Your job is to deepen trust, remove barriers, and ensure they arrive ready—financially, logistically, and mentally—to begin training.

This role is perfect for someone who blends sales follow-through with high-touch relationship management. You’ll help committed students stay on track to start—removing barriers and building confidence with clear, caring support.

What we offer

Competitive wages
100% Employer paid medical benefits option
Dental, Vision, and Life Insurance
Paid Time Off and Sick Leave
401K option after 90 days.

What you’ll do

Close the gap from “yes” to “start”

Own the onboarding process end-to-end: documents, housing steps, start readiness.
Maintain consistent contact to keep excitement high and reduce cancellations/no-shows.
Address concerns early and confidently—finances, logistics, family objections, or fear.

Support financing + remove barriers

Help students navigate financial aid steps, loan options, and payment plans.
Provide clear next steps and accountability so students complete requirements on time.

Be the trusted point of contact

Build strong relationships with students and families.
Respond promptly and professionally—always solution-oriented.

Run a tight process

Track and document all interactions in the CRM with accuracy.
Report on KPIs tied to start readiness, completion rates, and enrollment outcomes.
Follow established processes, policies, and applicable compliance expectations.

Collaborate to deliver a seamless student experience

Partner with the Student Selection team and internal departments to ensure students are supported from commitment through day one.
Participate in training, coaching, and team meetings to sharpen sales and support skills.

What success looks like

High start-rate and onboarding completion (students show up ready)
Reduced melt (fewer drop-offs after deposit)
Strong student/family satisfaction feedback
Accurate CRM records and consistent daily/weekly reporting
Consistent contribution to monthly/quarterly/annual enrollment targets

What you bring

High school diploma or equivalent (required)
Proven sales experience with a track record of hitting or exceeding goals (required)
Strong rapport-building and communication skills with diverse individuals
High follow-up discipline, excellent organization, and problem-solving ability
Proficiency with Microsoft Office and CRM systems
Bonus: knowledge of WWA programs, workforce/trades, or student services

Physical/working environment

Primarily desk/phone/computer work; occasional lifting up to 25 lbs; events may require standing/walking.

WWA is an equal opportunity employer. We provide equal employment opportunities without regard to race, color, religion, sexual orientation, gender identity, age, disability, protected veteran status, or any other protected characteristic.