Job Summary

The Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal.  This role is responsible for the terminal’s day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance.  All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.

Job Duties

• Direct the duties of the staff and supervision of the terminal


• Operate terminal efficiently by analyzing operating costs, equipment utilization, and revenue


• Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues


• Build and maintain positive and profitable customer and vendor relationships


• Respond to emergency situations


• Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents


• Gather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risks 


• Establish local procedures to ensure the safety and productivity of all stakeholders


• Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional Manager


• Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies


• Other duties as assigned

Skills Required 

• Effective listening and strong communications skills


• Leadership skills


• Data analysis skills


• Excellent customer service and resolution skills


• Relationship building skills


• Highly organized and detail oriented


• Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment


• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet


• Proficient company-specific programs


• Ability to remain calm and professional in a stressful environment