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Posted 3w ago

Customer Support Representative

@ Permobil
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Netherlands
OnsiteFull Time
Responsibilities:Manage orders, Handle inquiries, Create quotations
Requirements Summary:Dutch-speaking customer experience role requiring excellent communication, IT skills, and ability to manage inquiries, orders, and quotes in an international setting.
Technical Tools Mentioned:Microsoft Dynamics 365
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Job Description


CUSTOMER EXPERIENCE
REPRESENTATIVE (native Dutch speaker)

Would you like to work in an
international environment where you’ll make a difference every day? At
Permobil, we’re looking for game-changers to join us as we innovate for
individuals, drive business performance, and develop the world’s most advanced
assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to
create advanced assistive solutions that make the lives of adults and children
living with disabilities more enriching. Our people are passionate about
pushing the boundaries of technology to deliver innovations that improve lives.
We are a sustainable and responsible business committed to continuous
improvement, and our customers can trust us to provide market-leading solutions
driven by insights-based clinical data.

For our Customer Experience Team, we are looking for a Dutch Speaking Customer Experience
Representative in our office in Oisterwijk.

In this role you will:

  • Manager orders,
  • Handle general Customer Enquiries from Customers and other relevant stakeholders internally and externally via email and phone like claims and returns, warranty, tracking of orders in several markets,
  • Execute and assist in diverse sales activities like creating quotations,
  • Invoicing of processed orders,
  • Cooperate and support your international colleagues for continuous improvements.

Qualifications & Skills:

  • Education in Business Administration, Engineering, Finance or other
    relevant educational background,
  • Passion for Customers and delivering outstanding customer service,
  • Clear communication skills, including ability to show empathy and use a positive
    language,
  • Ability to structure and prioritize work in a complex and international environment with various stakeholders,
  • Good IT-skills. Experience from D365 would be an advantage.

Native Dutch and fluent English are the requirement for being successful in the position. Speaking and writing French on minimum B2 level is an advantage.

Who You Are

You are a proactive and results-driven professional who takes ownership and follows through on commitments. With a strong commercial mindset, you naturally identify opportunities and turn them into tangible outcomes. You thrive in dynamic environments and remain flexible during periods of changing priorities and workload, maintaining focus and delivering results even under pressure.

Why Permobil is a great next step for you:

  • You’ll make a difference. Every day!
    Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
  • You’ll make your mark as part of our future.
    We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world. You’ll feel welcome from day one!
  • We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge.
    Everyone in the Permobil family cares as much as you do about making a positive difference.

Information

Please apply via our career page as
soon as possible. We will conduct selection continuously so send us your
application today!

For information about the position and the recruitment process please
contact Catharien Van Eijndhoven, Cluster Manager Customer Experience, [email protected] 

For information regarding
Permobil's Privacy Notice, please visit privacy.permobil.com

More about
Permobil

Permobil founder Dr. Per Uddén
believed that helping people achieve the greatest level of independence is a
basic human right and, for over 50 years, Permobil has held fast to that
belief. Permobil is a global leader in advanced rehabilitation technology,
passionate about better understanding our users’ needs and improving their
quality of life through state-of-the-art healthcare solutions. Today, those
solutions include power wheelchairs, seating and positioning products, power
assist, and manual wheelchairs. 
Permobil is part of Patricia
Industries, a subsidiary of Investor AB, and is headquartered in Sweden.
Permobil has 1600 team members in more than 15 countries around the world. For
more information regarding the company’s storied history and complete product
line, visit permobil.com