· Responsible for managing the full lifecycle of stop loss claim submissions with minimal oversight.

· Ensures accuracy, timeliness, and quality in the claims process, serving as a trusted partner to clients, carriers, and internal stakeholders.

· Acts as a subject matter resource within the team and can operate independently to resolve routine issues and ensure seamless execution.

· Manages end-to-end submission and tracking of stop loss claims with a focus on accuracy, speed, and completeness.

· Interprets and analyzes claim data, eligibility documents, EOBs, and carrier-specific requirements.

· Submits claims (specific and aggregate) to carriers and ensure proper follow-through until reimbursement is received.

· Identify and resolve discrepancies or delays directly with carrier contacts, requiring little to no escalation.

· Serve as a consistent point of contact for claims-related questions from internal account teams, Lockton Stop Loss associates, carrier and/or clients.

· Proactively communicates with carriers to troubleshoot processing issues and clarify submission requirements.

· Keeps stakeholders informed of claim statuses, outstanding documentation, and anticipated turnaround times.

· Maintains detailed and organized claim records, logs, and audit trails in accordance with Lockton standards.

· Supports reporting efforts related to claim volumes, reimbursement trends, and turnaround times.

· Ensures that all claim submissions meet quality control standards and internal documentation policies.

· Meets monthly Claims Exhibit deadlines for assigned book of business.

· Conducts a final policy year-end reconciliation for all policyholders, regardless of effective date.

· Communicates to Lockton Stop Loss associates once a final policy reconciliation has been completed.

· Monitors and organizes the Stop Loss and Stop Loss Reporting inboxes.

· Helps identify opportunities to enhance operational efficiency and client experience within the claims process.

· Assists claims analysts by sharing knowledge and answering questions, as needed.

· Supports onboarding of new analysts or claims team members by offering guidance and context

Preferred location: Plano but open to remote