HiringCafe
Posted 1w ago

Shift Manager

@ Pollo Campero
View All Jobs
Richardson, Texas, United States
$17/hrOnsiteFull Time
Responsibilities:Plan shift duties, Verify procedures, Resolve problems
Requirements Summary:High School Diploma or equivalent; 1+ year in similar roles; leadership potential; guest satisfaction focus; bilingual English/Spanish; able to lift 50 lbs; stand long periods; nights, weekends, holidays flexibility; ServSafe/food handler certification preferred.
Technical Tools Mentioned:POS system, Point of Sale (POS)
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Job Description
Overview:

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.



Responsibilities:
    • Plan his/her duties and responsibilities for each shift
    • Verifies compliance of procedures and protocols
    • Attends and resolves problems as they appear in the restaurant operation
    • Assist the General Manager
    • Coach and lead a team with no supervision
    • Involves himself in the operational and technical training of employees
    • Maintain a positive atmosphere of teamwork and full of energy
    • Verifies customer satisfaction/Handles customer complaints
    • Applies a continuous improvement mindset to processes and procedures
    • Open/close restaurant
    • Assist with inventory (logging)
    • Assist with staffing needs
    • Assist with controllables and labor
    • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
    • Follows and abides by all safety rules, policies, and procedures


Qualifications:
    • High School Diploma or equivalent required
    • 1+ year of experience in similar roles or with customer experience
    • Demonstrates strong leadership potential by actively supporting team dynamics.
    • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
    • Preferred: Food Handlers Card/ ServSafe Certification
    • Fluent in English & Spanish*
    • Ability to work with computers
    • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
    • Ability to stand for long periods
    • Flexibility to work nights, weekends, and holidays


Expected Behaviors:
  • Be Service OBSESSED
  • Friendly, welcoming attitude / Models customer orientation for other employees
  • Anticipates and prevents problems with a proactive attitude
  • Energetic Team Leader
  • Must have excellent interpersonal communication skills to work with others
  • Sense of urgency
  • Attention to details
  • Proactively help where it is most needed in the restaurant

 



Pay Range:
Starting from USD $17.00/Hr.