Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person.
This is a second shift position, the hours are Monday-Friday 3:30PM-Midnight. One working Saturday per quarter.
This is a second shift position, the hours are Monday-Friday 3:30PM-Midnight. One working Saturday per quarter.
Responsibilities
- Maintain positive customer relations
- Calling for authorizations of needed work
- Assist in pre-printing final customer invoices and close RO’s when needed
- Meet and exceed Sales and Profitability Objectives based on the Business Plan
- Marketing of Service Dept.; Up-selling work from inspection sheets
- Maintain Over-aged Warranty to $0 over 60 Days
- Open repairs orders for customers by phone or at the service counter
- Assist in obtaining 90% or greater direct time on paying jobs
- Write accurate estimates for needed repair work and communicate effectively to the customer
- Ensure detail accuracy for all repair orders
- Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs
- Monitor lube account
- Other duties as assigned by the Manager
Qualifications
- A high school diploma or equivalent is preferred
- A CDL License is required
- Good math skills
- Good verbal and written communication skills
- Computer and keyboarding skills
- Customer focused
- Previous exposure to vehicle or machine repair terminology helpful
- The ability to establish clear directions and sets definitive goals to ensure objectives are met
- The ability to identify priorities and plan accordingly to meet deadlines
- Ensuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyalty
- Effectively communicate information in a direct, concise, and unambiguous manner
- Candidate presents a high level of attention to work and continually strives to improve quality of performance in self and others
- Proven ability to address a variety of business issues that arise in a professional manner
- The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
- Candidate possesses exceptional organizational, multi-tasking, and time management skills