Position Summary:
The Game Technician is responsible for the day-to-day operations and maintenance of all game room units in a Gattitown facility. This position also ensures that all midway equipment meets safety standards and is in proper operating condition.
Essential Functions:
- Operation and maintenance of Redemption based game units.
- Operation and maintenance of Video based games units.
- Operation and maintenance of Attraction based game units.
- Other game units as determined by store.
- Game unit integration with redemption and gaming cashless systems (if installed).
- Cooperative efforts with Midway/Redemption Manager for plush stock levels.
- Preventative maintenance of game room units (internal cleaning and monitoring).
- Troubleshooting game room units that are not operational and/or require manufacture parts and upgrades.
- Daily safety checks of game room units (with a focus on attraction-based units).
- Game room attendant safety training where necessary.
- Vendor relationship management with game manufacturers and parts suppliers.
- Partners with management staff to understand the impact of game performance on the business.
- Management of game rotations on a quarterly basis.
- Innovation in identifying additional avenues of revenue or increasing revenue with game room layout(s), redemption plush opportunities as well as any other item that would increase the value of a guests experience in the Midway.
Education, Experience and Skills Required:
- High School or GED. College degree a plus.
- Previous game room experience is a plus.
- A minimum of 2 years electrical maintenance experience.
- A minimum of 2 years mechanical maintenance experience.
- A minimum of 2 years computer maintenance experience.
- A minimum of 2 years network maintenance experience.
- An outgoing personality with the ability to exercise patience and gratitude with multiple generations.
- A drive and passion for the best customer game room experience as demonstrated through customer interaction and game room mechanics.
- Ability to communicate well, both orally and in writing.
Internal/External Interactions:
Interacts with the restaurant General Manager, management staff, all employees at the restaurant level as well as guests, vendors and corporate staff.
Leadership Responsibility:
This position has no direct leadership responsibility, however, may be responsible for directing hourly midway employees.
Physical Requirements:
The work area includes approximately 2000 to 8000 square feet of midway operations. It is a hands-on, non-smoking environment involving constant interaction with customers, employees, and management. The ability to effectively communicate, identify midway issues, lift/maneuver boxes weighing up to 50 pounds, utilize a dolly to physically move games weighing up to 1000+ pounds and stand/walk on hard surfaces for 10-12 hours per day is required.
Physical activity required:
- Climbing
- Balancing
- Stooping
- Crawling
- Kneeling
- Crouching
- Reaching
- Standing
- Walking
- Pushing
- Lifting
- Fingering
- Grasping
- Talking
- Hearing
- Repetitive Motions
- Driving