JOB FUNCTION:

Responsibilities include, but are not limited to:

• Reviews the release of requested medical records and ensures that the process is HIPAA compliant and timely 
• Maintains and protects sensitive and private information by keeping patient records confidential in accordance with ambulatory care, The Joint Commission, HIPAA, local, state, and federal laws and regulations 
• Investigates possible violations of HIPAA policies and procedures and reports to Associate Director, Medical Records 
• Receives and processes requests for patient health information in accordance with company and facility policies and procedures 
• Standardizes all records that are contained in the medical record in collaboration with medical and administrative staff 
• Documents all medical records request by creating telephone encounters in CHN’s Electronic Medical Record system electronic medical records system, eClinicalWorks (“eCW”) and assigns to appropriate staff 
• Responds to requests for patient records both internally and externally via phone, email, and fax. 
• Maintains working knowledge of company and facility software 
• Monitors third-party vendor software and processes.
• Responsible for scanning and uploading records to eCW.
• Engages in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Performs other related duties as assigned.

WHAT WE LOOK FOR:  

•    High School Diploma or GED. 

•    Bilingual Spanish is a preferred.