Purpose of Your Job Position

The primary purpose of your position is to perform the day-to-day activities of the Housekeeping Department in accordance with current Federal, State, and local standards, guidelines and regulations governing our facility, and as may be directed by the Administrator, and/or the Director of Housekeeping, to assure that our facility is maintained in a clean, safe, and comfortable manner.

Reports to:

Positions that report to this position:

None

QUALIFICATIONS:

Education:

• High School graduate
• Able to adequately perform physical requirements of position
• Able to follow oral directions
• Able to communicate effectively verbally
• Prior housekeeping experience preferred.

Experience:

Skills:

SPECIFIC JOB FUNCTIONS:

General

• Ensure that work/cleaning schedules are followed as closely as practical.
• Report all accidents/incidents to your supervisor no matter how minor that may be. (NOTE: Such occurrences must be reported on the shift in which they occur.)
• Coordinate daily housekeeping services with nursing services when performing routine cleaning assignments in resident living and/or recreational areas.

GENERAL JOB FUNCTION

Other

• Promotes/protects resident rights
• Complies with abuse prevention & reporting policies and procedures
• Maintains compliance with federal, state and local regulatory requirements
• Works efficiently to complete assignments and meet deadlines
• Follows instructions carefully. Discusses deviation from procedures with supervisor before acting
• Maintains confidentiality of resident care and employee issues
• Uses chain of command to communicate problems or grievances
• Participates in staff meetings and mandatory in-service as required
• Other duties as specifically assigned in writing by supervisor

Personal

• Is present for work as scheduled; is rarely absent. Notifies supervisor when absent prior to the start of shift
• Arrives and leaves at schedule time
• Adheres to break and lunch times
• Works overtime only as authorized.
• Demonstrates initiative and accepts increased responsibility
• Maintains a clean and professional appearance in dress and grooming.

Customer Service

• Answers, places and transfers telephone calls in a courteous manner. Identified self by name and location
• Consistently demonstrates active listening skills in all communication.
• Communicates information clearly and accurately in a courteous manner. Follows up as appropriate to ensure communication is understood.
• Cooperates with others within and outside of the department. Offers assistance to others when needed.
• Responds timely to initial requests, complaints, and concerns and follows-up with timely resolution.
• Promotes multidisciplinary teamwork to meet facility goals and objects.
• Maintains confidentiality of patient care and employee issues.
• Acts as advocate for resident rights and ensures respectful, courteous interactions between staff, residents, and visitors.

Safety

• Participates in fire/disaster drills and safety in-service
• Complies with facility safety program
• Attends and participates in facility safety program
• Promotes a safe environment for residents, visitors, and staff at all times.
• Employs proper techniques of body mechanics to ensure resident/staff safety at all times
• Uses proper procedures for handling contaminated items.

Quality Improvement

• Demonstrates knowledge of Quality Assurance program through application of principals in departmental operations
• Actively supports the facility QAA/CQI activities
• Actively participates in departmental QAA/CQI activities.