JOB SUMMARY

Client Success is responsible for cultivating and maintaining on-going client relationships. Provides new and existing clients with the best possible service and recommendations in relation to our products and services.


Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for managing the relationship with strategic customer accounts. 
• Build effective strategies, tools, and processes and set priorities to deliver account growth and increased platform value to clients
• Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
• Develop and maintain strong relationships with pharma clients to establish a trusted partnership
• Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
• Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs. 
• Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client.
• Handle the overall responsibility for managing client relationships, owning client retention and satisfaction KPIs 
• Manage the Pharma Client Success team effectively to ensure client needs are met to ensure retention