Job Title: Community Assistant (Student Position)

Reports To: Assistant Director of Resident Services

Location: South Campus Commons at University of Maryland

Compensation: $15.00 per hour up to 20 hours a week

FLSA Status: Non-Exempt Student

Summary

The Community Assistant works to support South Campus Commons Service Desks and serves as the first point of contact for residents. As a member of the South Campus Commons staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environment for all students. The Community Assistant reports to the Manager of Resident Services.

Essential Duties/Responsibilities/Expectations:

Assist with opening/closing of the facilities at the beginning/end of each semester.
Be present to work assigned desk shifts as scheduled.
Provide office coverage over holidays, semester breaks, exam periods, when buildings are open (including Holidays and Spring Break).
Answer phones professionally and transfer to the appropriate individuals.
Logging in/out resident packages.
Conducting resident package audits.
Filling out shift audit form at the end of every shift.
Ensure loan keys and swipes are being returned in a timely fashion by residents.
Conducting key audits.
Completing various clerical responsibilities such as database entry, copying/scanning, collating, typing, making labels, and filing.
Maintaining confidentiality in all matters concerning student/staff discipline and any other matters.
Adhering to employment schedule and dress code.
Enforcing policies / procedures of the residence halls and the university (including campus, state and federal regulations).
Be a referral agent to residents/students regarding information on South Campus Commons and UMD services.
Provide excellent customer service on phone and in-person.
Participate in other duties as assigned.

Time Commitments:

Be available to work during opening/closing of the facilities at the beginning/end of each semester.
Work assigned desk shifts as scheduled.
Be available to work during semester breaks, exam periods, when buildings are open (including Holidays and Spring Break).
Work at least three (3) shifts each week at assigned desk.
Work one (1) or two (2) weekends per month depending on schedule needs.
Work one (1) or two (2) of the following shifts per week (12 midnight– 3 am or 3 am – 6 am)
Work at least one (1) break session per year: Thanksgiving, Winter, Spring, Summer
Available to assist during special events as needed. During August check-in week, increased hours/coverage is needed.
Attend and participate in all staff training sessions.
Attend monthly Community Assistant meeting to discuss updates and policies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

High school diploma.
A semester and cumulative 2.6 GPA or higher
Full-time enrollment as a degree-seeking student at the University of Maryland.
Be available to serve on the staff for an academic calendar year. Re-employment for the next academic year is contingent upon performance.
Be available for a minimum of three (3) shifts a week (stipulations mentioned above).
Abide by and uphold all UMD Code of Conduct policies.
Maintain good standing with UMD in conduct, academics, and behavior.
Strong customer service skills
Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
Strong computer proficiency, including Word, Excel, and Outlook
Ability to work effectively with a diverse population and exercise cultural competence.
Ability to operate standard office equipment, computer, phone, copier
Ability to move and lift up to 35 pounds.

Employment period: August 19, 2026 - May 24, 2027 (summer break work will be determined in advance with Desk Operations Supervisor).

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

This is not employment contract. Position not eligible for benefits.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.