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Posted 1w ago

Travel Concierge (FT) (AM) ("Conserje de Viajes")

@ Evans Hotels
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San Diego, California, United States
$28-$30/hrOnsiteFull Time
Responsibilities:manage inquiries, coordinate bookings, maintain CRM records
Requirements Summary:2-3 years in luxury hospitality or travel advisory; strong knowledge of San Diego/coastal SoCal; weekend availability; hotel systems/CRM familiarity.
Technical Tools Mentioned:CRM, Property Management System, Reservation System
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Job Description



LOCATION



Evans Hotels

Since 1953, Evans Hotels has been a hospitality leader in San Diego and Southern California. Its portfolio includes two properties on Mission Bay, Catamaran Resort Hotel and Spa and Bahia Resort Hotel, as well as the AAA Five Diamond property in the prominent seaside community of La Jolla, The Lodge at Torrey Pines.



Evans Hotels is a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.



SUMMARY

The Travel Concierge (“Conserje de Viajes”) is a key member of the leisure sales team, responsible for delivering a seamless and highly personalized booking experience for FIT guests, travel advisors, and corporate travelers across Evans Hotels, including The Lodge at Torrey Pines, Catamaran Resort Hotel and Spa, and Bahia Resort Hotel.



This role serves as a central point of contact for high-touch reservations and complex itineraries, supporting both revenue generation and guest satisfaction. Working closely with the Director of Leisure Sales and the Corporate and Leisure Sales Manager, the Travel Concierge helps drive conversion, strengthen advisor and client relationships, and ensure consistent, elevated experience across the portfolio.



PAY & PERKS




  • Compensation: $28.00 - $30.00 DOE**

  • Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.

  • Discounted Hotel Rooms for you, family and friends.

  • Free Employee Parking and/or discounted MTS Pronto card.

  • Free Meals & Refreshments during working shifts.

  • Career advancement opportunities!

  • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.

  • Discounts on cell phone bills, shoes, gym memberships, and more!





ESSENTIAL DUTIES 




  • Manage and convert inbound FIT, travel advisor, and corporate traveler inquiries across all Evans Hotels properties. 

  • Serve as a dedicated booking resource for high-value and high-touch reservations requiring personalized service.

  • Ensure all new FIT reservations are processed daily.

  • Distribution of opening and closing dates in the FIT Free Sell Calendar.

  • Support the Director of Leisure Sales and Corporate and Leisure Sales Manager with lead follow-up, booking coordination, and client communication. 

  • Assist in managing preferred partner programs, consortia bookings, and negotiated corporate traveler requests.

  • Updates the monthly FIT, Corporate Club, and Luxury Consortia production sheets. As well as run production reports from the property PMS. 

  • Curate tailored itineraries including accommodations, dining, spa, golf, and local experiences aligned with each property’s positioning.

  • Provide anticipatory, detail-oriented service from initial inquiry through pre-arrival coordination.

  • Ensure all guest preferences, special requests, VIP arrangements, and amenity requests are accurately captured and executed.

  • Act as a brand ambassador for Evans Hotels, delivering a consistent tone and experience across all touchpoints. 

  • Serve as a responsive and knowledgeable contact for travel advisors, ensuring timely communication and follow-through. 

  • Build and maintain strong relationships with key advisor networks and repeat clients. 

  • Support advisor engagement through personalized service, accurate booking execution, and problem resolution. 

  • Ensure alignment with consortia and preferred partner program requirements. 

  • Coordinate completion of required health, safety, and standability forms.

  • Identify opportunities to maximize revenue through strategic upselling, packaging, and experience enhancements. 

  • Ensure rate integrity and proper application of promotions, packages, and negotiated rates. 

  • Track inquiries and conversion activity, supporting reporting and insights for the sales team. 

  • Contribute to achieving leisure and corporate transient revenue goals across the portfolio. 

  • Collaborate with reservations, front office, spa, golf, and food and beverage teams to ensure seamless execution of all arrangements. 

  • Maintain accurate and detailed records in CRM and reservation systems. 

  • Support VIP arrivals, special events, and pre-arrival planning across properties. 

  • Ensure all communications are polished, timely, and aligned with brand standards.

  • Performs additional duties and responsibilities as directed by the leadership team.