Posted 4w ago

Service Dispatcher ( Houston )

@ Puragain Water
Houston, Texas, United States
$40k/yrOnsiteFull Time
Responsibilities:manage calls, dispatch technicians, update CRM
Requirements Summary:Experience in logistics, local area knowledge, CRM proficiency, time management, and strong customer service.
Technical Tools Mentioned:CRM, CRM software
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Job Description


Job Title: Service Dispatcher
Location: Houston, TX


Overview:
Are you a logistics whiz with a knack for managing time and
keeping things running smoothly? PurAgain Water is looking for a
Service Dispatcher to join our team. This role is critical in ensuring
our service technicians are efficiently dispatched and that our
customers receive top-notch service.

What You’ll Do:

Manage service calls
and dispatch technicians to resolve customer issues promptly.

Utilize your strong
understanding of local geography and traffic flow to optimize service routes.

Ensure an 80% sit
rate for service technicians by effectively scheduling and managing
their daily tasks.

Provide excellent
customer service, keeping customers informed and satisfied.

Use your logistics
knowledge, whether from military, warehouse, or delivery experience,
to keep operations running smoothly.

Maintain and update
the CRM system to ensure accurate records of all service calls and
technician assignments.

Handle time
management with precision, ensuring that all service calls are
addressed in a timely manner.

Work closely with
the service team, ensuring that everything runs like clockwork.



Requirements

What We’re Looking For:


Logistics
Expertise
: Experience in logistics, whether through military,
warehouse, or delivery services like Uber or DoorDash, is highly valued.

Local
Knowledge
: A deep understanding of the local area, ideally having
lived here your whole life.

Strong Computer
Skills
: Proficient in using CRM systems and other computer applications.

Time
Management
: Excellent at juggling multiple tasks and ensuring
they’re completed efficiently.

Customer
Service
: A natural at making customers feel valued and ensuring
their needs are met.



Benefits

Why Join Us?


Competitive $40k
salary with room for growth.

A supportive team
environment where your skills are valued.

The chance to play a
key role in a company dedicated to providing high-quality water
filtration services.


If you have a passion for logistics, great customer
service skills, and a strong understanding of your local area, we’d
love to hear from you!