Job Title: Graduate Assistant Ambassador

Department: Admissions

Supervisor: Courtney Youngblood

Starting Rate of Pay: $12.00

Length of Time: Eligible for rehire on a semester basis.

Department Description

• The Office of Undergraduate Admissions is responsible for recruiting and enrolling freshmen, transfer, and re-admit students.

Job Description

• Graduate Ambassadors serve as the front-line of customer service for all prospective students and families. These students maintain a thorough knowledge of the university and will develop professional skills in communication, time management, and personal responsibility.

Job Location/ Hours Required

The candidate will perform most/all job duties on campus. Hours may vary depending on the job requirements; however, the total number of hours a student employee may work per week is 20 hours.

Responsibilities:

• Collaborates with members of the Admissions team
• Provides a consistent tour experience for Admissions guests 2-5 times on average per week based on availability
• Assist in creating a welcoming atmosphere on campus during admissions events and daily tours
• Provides comprehensive customer service to exceed visitors’ expectations
• Maintains positive work atmosphere by acting and communicating effectively with co-workers, supervisors and other members of the HPU Community
• Other duties as assigned

Required Qualifications:

Bachelor’s Degree Required

Desired Skills:

• Customer service experience desired

• Ability to provide unmatched customer service to HPU guests
• Ability to communicate in a positive manner
• Ability to focus on details and prioritize
• Ability to work special events which may include evenings and/or weekends
• Proficiency with Microsoft products and general current technology