LOCATION



The Lodge at Torrey Pines

Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.



The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. 



SUMMARY

The General Manager - Hotel ("Gerente General - Hotel") reports to the Chief Operating Officer and will be responsible for overseeing the AAA Five-Diamond rated, Lodge at Torrey Pines. This role leads and supports a team of hospitality professionals to achieve superior guest, owner, and associate results. Areas of direct oversight include Spa, Housekeeping, Security, Engineering, Groundskeeping, and Food & Beverage. The property includes high-profile food and beverage offerings, and the General Manager will ensure we maintain and build our market presence. This position drives and maintains five-diamond service while maximizing revenue and ensuring superior financial results.



PAY & PERKS

• Compensation: $250,000 - $300,000 DOE**


• Discounted Hotel Rooms for you, family, and friends.


• Free Employee Parking and/or discounted MTS Pronto Card.


• Free Meals & Refreshments during working shift.


• Career advancement opportunities!


• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.


• Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!

ESSENTIAL DUTIES:

• Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors.


• Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards.


• Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations.


• Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards.


• Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns.


• Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.


• Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.


• Lead with an employee-centric mindset that values our associates.


• Create a positive work environment.


• Hire top-notch associates.


• Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.


• Ensure training and development programs are supported and executed.


• Incorporate five-diamond service standards into the property’s culture and training.


• Ensure a safe working environment for guests and associates.


• Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.


• Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported.


• Ensure compliance with company policies and legal requirements for all employees.


• Support and motivate the Sales, Catering, and Revenue teams.


• Work with revenue management and implement necessary rate changes to maximize room revenue.


• Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates.


• Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.


• Ensure hotel operations are functioning within the financial parameters established by the company.


• Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects.


• Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.


• Performs additional duties and responsibilities as directed by the leadership team.