Learning Operations Manager
(Remote)
About Us:
Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.
Why Work at Matrix?
- The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
- A chance to work with great people on exciting projects.
- Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
- Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Responsibilities
About the role:
Type: Full Time Salaried
Compensation: $92,000-$138,000; 10% Bonus
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Learning Operations Manager plays a critical role in enabling scalable, high-impact workforce capability initiatives. This role owns the operational infrastructure for Learning and Talent Development (L&TD), including intake and prioritization, program coordination, learning technology governance, vendor management and analytics.
By establishing clear processes, standards and visibility across the L&TD portfolio, this role ensures learning initiatives are aligned to business priorities, executed consistently and positioned to scale with organizational growth.
The Learning Operations Manager partners closely with Clinical Education, Talent Management and Instructional Design to support enterprise initiatives such as technology rollouts, clinical workflow changes, compliance programs and leadership development. This role enables L&TD leaders to focus on capability building while ensuring programs are operationally ready, measurable and effective.
Responsibilities:
Learning Operations & Program Delivery
· Lead the intake, prioritization and coordination of learning requests across the organization
· Oversee the planning and execution of training rollouts to ensure consistent and timely delivery
· Establish and maintain standardized processes, workflows and tools to improve efficiency and scalability
· Ensure alignment of learning initiatives with business priorities and enterprise timelines
Learning Technology & Vendor Management
· Govern learning technologies including LMS and associated tools to ensure effective utilization and integration
· Partner with IT and business stakeholders to support technology rollouts and system enhancements
· Manage relationships with external learning vendors and platforms (e.g., LinkedIn Learning and other third-party tools)
· Evaluate and optimize learning tools to support evolving business and workforce needs
Reporting, Analytics & Insights
· Develop and manage learning dashboards and reporting to track program effectiveness and adoption
· Provide insights to leadership on learning utilization, trends and impact
· Establish consistent measurement practices to support data-driven decision making
Operational Leadership & Team Management
· Provide leadership and direction to the Sr. Learning Administrator including LMS administration and training logistics
· Ensure training logistics, scheduling and system administration are executed efficiently and accurately
· Build operational capability within the learning function to support increased demand and complexity
Cross-Functional Partnership & Business Support
· Partner with Clinical Education to support clinical training initiatives and workflow changes
· Partner with Talent Management to support leadership development and enterprise talent programs
· Collaborate with Instructional Design to align program delivery with design and development timelines
· Support enterprise initiatives by ensuring learning components are coordinated, scalable and operationally ready
Key Internal Partnership Requirements
· Learning & Development (L&TD): Collaborate to align content with training programs and onboarding initiatives
· IT Department: Work closely to ensure the technical integration of with existing systems and troubleshoot any platform issues
· Product Management: Engage with product teams to understand new features and functionalities to create relevant training content
· User Experience (UX) Teams: Partner to enhance user interface designs and improve overall user experience across applications
Qualifications
· Bachelor’s degree in Human Resources, Business Administration, Organizational Development or related field
· 5+ years of experience in learning operations, learning and development or program management
· Demonstrated experience managing learning systems, program coordination and operational processes
· Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
· Experience working with learning technologies, LMS platforms and vendor management
· Strong analytical skills with the ability to interpret data and provide actionable insights
· Excellent communication and stakeholder management skills with the ability to influence across functions
Our Culture:
- We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
- We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
- We encourage and celebrate collaboration.
- We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
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