Job Description

Position Title: E-Commerce Associate – Auction Listing Operations 
Department: E-Commerce
Reports To: E-Commerce Manager

THIS IS NOT AN EMPLOYMENT CONTRACT AND DOES NOT ALTER ANY ASSOCIATE'S AT-WILL EMPLOYMENT STATUS.

Mission Statement

Goodwill Industries of Upstate/Midlands South Carolina provides access, information, and resources to help people improve their lives through the power of work.

Job Summary

• Supports Goodwill’s mission by preparing, photographing, describing, listing, storing, and fulfilling online auction and marketplace products while meeting daily production goals and safety standards.
• Uses tools to streamline photography and listing while verifying accuracy and compliance with Goodwill standards; associates retain responsibility for the final listing content.

Essential Duties & Responsibilities

• Use tablet tools to photograph items, generate listing details, and upload products to ShopGoodwill and other marketplaces (e.g., eBay, Amazon).
• Create accurate labels, tag items, and ensure proper storage and tracking throughout the auction lifecycle.
• Pick/pull sold items from warehouse locations and prepare orders for shipment or customer pickup upon auction close.
• Clean, test, and evaluate merchandise to ensure accurate descriptions and functionality prior to listing.
• Sort, identify, and evaluate jewelry and other small or high-value items, ensuring proper handling and chain of custody.
• Perform quality control checks on E-Commerce shipments from multiple stores; reconcile discrepancies as needed.
• Maintain organized, clean, and safe workstations; follow housekeeping and recycling procedures.
• Navigate warehouse locations safely; operate pallet jacks and related equipment for moving materials.
• Maintain accuracy, punctuality, and completeness of required records and reports.
• Follow all Goodwill policies, safety protocols, and security procedures; report incidents promptly.
• Meet or exceed daily/weekly production targets for items photographed, listed, processed, and shipped.

Other Duties as Assigned

• Assist with sorting computer/electronic donations as requested.
• Perform additional duties to support team operations and mission delivery.

Minimum Qualifications

• Functional reading, writing, typing, and basic math skills; ability to follow verbal and written instructions.
• Ability to learn and use tablets, computers, and mobile devices; comfort with digital workflows.

Preferred Qualifications

• Experience in warehouse, production, retail, or donation-processing environments.
• Familiarity with online marketplaces (ShopGoodwill, eBay, Amazon) and modern listing tools.
• Experience with product photography, item presentation, and preparing merchandise for resale.

Physical Requirements

• Daily activities include standing for extended periods; lifting, carrying, pushing, and pulling; crouching, stooping, kneeling, and reaching.
• Work may occur around dust, odors, variable temperatures, and occasional loud noise; limited outdoor tasks may be required.

Work Environment

• Fast-paced, production-oriented warehouse environment handling donated goods of varied origin.
• Requires consistent adherence to PPE, safe-lifting practices, and hazard communication protocols.

Work Hours

• 7:30 AM – 4:00 PM, Monday–Friday, or as required to meet operational needs; regular and dependable attendance is essential.

Work Attire

• Neat, clean, and professional appearance required. Closed-toe shoes are mandatory and should be appropriate for warehouse work.

Safety & Security

• Follow all safety, security, and money-handling procedures per Goodwill policy; report all accidents immediately to your supervisor.
• Maintain an ethical work environment and report unsafe, unethical, or fraudulent practices to management or the CALL Hotline at 1-888-475-8272.

ADA Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.