Are you a high-energy leader with a passion for team building, guest experience, and operations? We're looking for an exceptional General Manager to lead the daily operations of our upcoming flagship trampoline park located in the Great Mall - one of the busiest malls in Northern California.

🔹 Key Responsibilities

• Lead daily operations of the park including front desk, attractions, party hosting, food & beverage, and cleanliness

• Recruit, train, and manage a team of 60+ part-time and full-time employees

• Drive exceptional guest service, ensuring every visitor has a fun, safe, and memorable experience

• Manage scheduling, labor planning, and staff performance

• Oversee food & beverage operations - prior QSR or fast casual experience a plus

• Monitor operational KPIs (guest satisfaction, labor cost, sales targets) and report to ownership

• Ensure adherence to safety protocols, cleanliness standards, and local regulations

• Work closely with marketing to drive foot traffic and community engagement

🔹 Ideal Candidate

• 3+ years of experience as a General Manager or Assistant GM in a high-traffic entertainment, trampoline park, family fun center, or restaurant setting

• Proven leadership in staff hiring, training, and retention

• Excellent communication, organizational, and multitasking skills

• Passionate about guest experience, youth entertainment, and team culture

• Experience with POS systems, scheduling tools, and daily financial reconciliation

• Bonus: Background in restaurant operations or quick service/fast casual food service

• Bilingual (Spanish, Tagalog, or Vietnamese) is a plus, but not required

🔹 What We Offer

• Competitive salary + performance-based bonuses

• Opportunity to lead a high-volume location with strong ownership support

• Clear path for growth into a multi-unit manager or regional leadership role

• Fun, energetic work environment where your leadership truly matters

📍 Location: Great Mall, Milpitas, CA