Reporting to the Technical Director, will manage your projects from start to finish, from on-site needs analysis to post-deployment support.
Analysis and Design (Study Phase)
- Visit clients to audit their business processes (receiving soiled linen, sorting, washing, shipping, and traceability solution requirements).\
- Write functional and technical specifications.
- Propose suitable solutions (software, hardware such as handheld terminals, RFID, conveyors).
Development and Integration
- Ensure the maintenance of existing applications.
- Develop new features or specific modules using WinDev/WebDev/WinDev Mobile.
- Manage the database (HFSQL).
- Ensure interfacing with industrial PLCs or third-party systems (ERP, accounting).
Deployment and Installation
- Install the solution at the client's site.
- Configure the equipment (RFID antennas, barcode scanners, thermal printers).
- Train end users and local administrators.
Monitoring and Development
- Provide level 2 and 3 technical support.
- Analyze customer feedback to propose continuous improvements.
- Maintain technical and user documentation.
User Support and Service Management
- Supervise the technical support team (Helpdesk) and ensure the quality and speed of service to internal users.
- Implement and maintain established practices for managing incidents, problems, and changes.
Requirements
- Education: Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Computer Science.
- Language: Proficient in English.
- Technical Expertise:
- Essential mastery of the PC SOFT environment (WinDev) with a minimum of 5 years of experience.
- Good knowledge of SQL database management.
- Knowledge of networking and hardware (IoT, RFID) would be a significant asset.