HiringCafe
Posted 2d ago

Patient Access Rep

@ Cardiovascular Institute of the South
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Opelousas, Louisiana, United States
OnsiteFull Time
Responsibilities:answer calls, route calls, schedule appointments
Requirements Summary:High school diploma required; experience in a high-volume call center and scheduling preferred.
Technical Tools Mentioned:Multi-line phone system, Scheduling software
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Job Description

Who We Are: 

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. 

What We Offer:  

  • Choice of three health insurance plans
  • Dental insurance coverage
  • Vision insurance coverage
  • 401(k) with company match and profit-sharing plan
  • Company-paid short-term and long-term disability coverage
  • Company-paid life insurance for you and your family
  • Access to company-provided training and educational resources
  • Eligibility for annual merit-based performance increases
  • Accrued General Purpose Time (GPT)
  • Eight company-paid holidays
  • Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
  • Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role:

  • Serve as the first point of contact for patients and callers at the assigned CIS location

  • Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism

  • Support clinic operations by scheduling patient appointments and ensuring timely call routing

  • Play a key role in delivering a positive patient experience through clear communication and responsiveness

How You’ll Drive Our Mission Forward:

  • Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently

  • Support continuity of care by scheduling appointments according to clinic guidelines and provider templates

  • Maintain accurate documentation and message routing within the medical record to support clinical teams

  • Meet or exceed call handling and productivity metrics that support access to care and operational excellence

  • Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

What Makes You a Great Match:

  • Strong communication and listening skills with a customer-focused mindset

  • Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism

  • Experience with multi-line phone systems and scheduling software preferred

  • Detail-oriented with the ability to gather and document complete and accurate information

  • Reliable, adaptable, and willing to support team needs to ensure clinic success