Summary

The Connected Support Administrator reports to the Connected Support Manager & is responsible for assisting the Machine Monitoring Specialists, maintaining accurate records, updating files, & recording key metrics to further develop & advance the machine monitoring department. 

Essential Functions

• Maintain JDLink connectivity with all customer & Murphy owned equipment.
• Maintain system settings in the Intelligent Alerts Triage System to generate alerts viaemail when abnormal machine operating conditions are detected.
• Establish and maintain a process to identify, communicate and resolve emergingtechnical issues detected by the JDLink Telematic devices onboard the assignedequipment.
• Provide insights into machine usage, maintenance schedules, and performance trends
• Develop & maintain effective preventative maintenance tracking plans.
• Create and maintain reports on JDLink terminals transferred, warranty expirations &more as systems & needs change.
• Assist Murphy branches with Operations Center training & customer onboarding.
• Provide backup support to other department members during absences.
• Work with other Murphy Employees as well as John Deere CCMS to share informationand prepare action steps to address equipment abnormalities.
• Be proficient utilizing Murphy Tractor’s Business System Equip.
• Read and interpret safety rules, operating and maintenance instructions and proceduremanuals.
• Maintain a clean work area and perform miscellaneous housekeeping duties associatedwith the job.

Other Functions

• Participate in all required training as it relates to the job function.
• Assist with other duties assigned and directed by corporate management within theframe work of Murphy Tractor and Equipment Company, Inc.’s objectives.

Knowledge/Skills/Abilities

• Strong knowledge of JDLink, Operations Center, Service Center, Equip andMicrosoft Office.
• Basic knowledge of office machines, including copier, fax and printer.
• Excellent oral and written communication skills.
• Tailors the content of speech and written communication to the purpose and receiver.
• Listens effectively.
• Organizes ideas clearly.
• Accurately defines needs and problems.
• Identifies what needs to be done and takes action without being asked.
• Able to complete required documentation and reports in a timely manner.
• Able to meet commitments and deadlines.
• Able to process work with accuracy.
• Able to organize and prioritize numerous tasks and complete them under timeconstraints.
• Strong attention to detail.
• Stays focused under pressure.
• Demonstrates positive work ethic.
• Able to see the merits of other’s perspectives.
• Able to work effectively in a team environment.
• Demonstrates openness to new procedures, technology and structure.

Physical Requirements and Work Schedule

Able to do occasional lifting of up to 30 lbs.

Education/Work Experience

High school diploma or GED required. 2 year degree in industry related field or equivalent experience preferred.