Introduction

Circit is a fast-growing B2B SaaS company that is on a mission to make business verifiable in real-time. We are creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses to create greater value for all economic stakeholders. Our current customer base includes big four accountancy firms as well as global banks.

We are looking for an experienced Customer Success Manager to help us manage and grow our tier 1 customer accounts, and build strong relationships within these key customer networks. You will have a territory of accounts from which to maximize sales from existing customer relationships and to ensure strong retention rates.

This role is a 10-month maternity leave contract, with the potential to join the team on a permanent basis, subject to business needs.

Role and Responsibilities

In this role you will

• Own and grow a portfolio of strategic enterprise accounts, including customers with €100k+ ARR
• Build strong, trusted relationships with key stakeholders across large institutions, from day-to-day users through to senior decision-makers and executive sponsors
• Act as the primary commercial and strategic point of contact for your accounts, driving retention, adoption, and expansion opportunities
• Lead renewal, upsell, and cross-sell conversations, with confidence negotiating commercial terms at C-suite and senior leadership level
• Develop account plans and engagement strategies that support long-term customer success and revenue growth
• Manage enterprise customers proactively throughout the full customer lifecycle, including onboarding, rollout, adoption, renewal, and expansion
• Monitor account health, usage, and engagement metrics, identifying risks early and taking ownership of actions to reduce churn
• Develop a deep understanding of the Circit platform in order to confidently demo the product, deliver training, and advise customers on best practice
• Build relationships across complex customer organisations, identifying key stakeholders, understanding decision-making structures, and aligning on customer priorities
• Partner closely with Sales, Product, Marketing, and Support to ensure a seamless customer experience and strong internal alignment
• Support enterprise rollouts across new teams, regions, and use cases, sharing best practice to help customers scale successfully
• Gather customer feedback and insights to inform product development, customer enablement, and go-to-market strategy
• Contribute to the ongoing development of internal playbooks, customer success processes, and collateral
• Take ownership of retention and revenue outcomes across your portfolio, supporting monthly, quarterly, and annual targets