Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

We are seeking a Learning Operations Analyst to join the Global Customer Office (GCO) Enablement & Onboarding team. This role is responsible for executing and continuously improving onboarding and enablement operations across our global GCO organization.

Working in close partnership with the Program Managers, you will bring onboarding and enablement programs to life—ensuring a seamless, high-quality experience for learners and their managers from pre-start through early tenure, as well as across ongoing enablement initiatives.

You will own the coordination, systems, and day-to-day execution of onboarding programs, ensuring they are delivered consistently at scale while identifying opportunities to improve efficiency, experience, and operational effectiveness.

This is an exciting opportunity for someone who thrives in a fast-paced, high-volume environment and enjoys building structure, improving processes, and delivering a high-quality experience across a global organization.

What you’ll get to do

• Coordinate end-to-end onboarding and enablement programs for GCO audiences globally, including program execution (e.g., peer coaching), ensuring a seamless experience from pre-start through early tenure and across ongoing enablement initiatives
• Manage program logistics, including session scheduling, facilitator coordination, and learner communications across multiple time zones
• Administer learning systems (e.g., LMS), including course and learning plan enrollments and learning-related reporting across onboarding and enablement offerings
• Support onboarding communications through proactive outreach to hiring managers and new hires, ensuring clarity, engagement, and a high-quality experience throughout the onboarding journey
• Monitor onboarding progress and track key metrics (e.g., completion, participation, new hire readiness), providing visibility and insights to support continuous improvement
• Partner with Program Managers, Instructional Designers, and stakeholders to execute onboarding programs as designed, ensuring consistency and quality in delivery
• Identify opportunities to improve processes, workflows, and coordination, and implement enhancements to increase efficiency and learner experience
• Act as a first point of contact for learning-related inquiries, providing timely, accurate, and high-quality support to learners and managers
• Support global onboarding delivery by coordinating across regions and time zones, partnering with team members to ensure coverage
• Complete all administrative tasks, including required training, time tracking, system updates, reporting, and communications, accurately and on time
• Perform other duties as assigned to support Dayforce goals and objectives

Skills and experience we value

• 3+ years of experience in learning operations, onboarding coordination, program coordination, or a similar role in a corporate or professional services environment
• Experience supporting high-volume coordination or program delivery with strong attention to detail and organization
• Hands-on experience working with LMS systems or similar platforms
• Proficiency in Microsoft Excel and experience with reporting tools (e.g., Power BI) is an asset
• Familiarity with tools such as Smartsheet, Microsoft Teams, Outlook, and SharePoint and the ability to learn new systems and tools quickly
• Ability to manage multiple priorities, solve problems, and adapt in a fast-paced, evolving environment
• Detail oriented with strong communication skills and a proactive, customer-focused mindset

What Would Make You Really Stand Out

• Experience supporting onboarding or enablement programs in a global organization
• Experience with process improvement, workflow design, and automation tools such as Power Automate, ChatGPT, or similar technologies
• Experience supporting reporting tied to performance, readiness, or productivity metrics

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

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