Description

Cashier Job Description

The role of Cashier is to provide excellent customer service to Co-op shoppers by providing stellar product and store knowledge, and maintaining a clean station/café. The Cashier is responsible for accurate and ensuring timely check outs. 

Status: Part Time or Full Time, Hourly, Non-exempt

Pay Level: I

Reports to: Front-end Manager

Works closely with: Department Leads, Front-end Team

Cashiering

• Deliver A+ customer service, for every customer, every time!
• Become familiar with co-op policies and products in order to answer customer questions. Refer unresolved questions or problems to MOD or other appropriate staff.
• Check out customer purchases quickly and accurately.
• Call for back-up as needed so that customers wait as little as possible to be checked out.
• Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call other staff if available.
• Explain benefits of membership to interested customers, sign up new members, ensuring complete information on application and explain non-member surcharge.
• Be responsible for and knowledgeable about bimonthly sales, specials and upcoming store events to inform customers.
• Return items following co-op policies, and ensure that returns are properly handled. 
• Maintain coffee station. 
• Front & Face shelves close to register when there are no customers to check out. Maintain front end in clean, orderly condition.
• Take customer pre-orders and ring them out correctly.
• Perform opening and closing tasks thoroughly and efficiently.
• Complete any other tasks assigned by front end manager, MOD, or other managers.

Customer Service

• Ensure a welcoming store environment that reflects the Co-op’s values and purpose through supporting and advancing existing procedures and policies.
• Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
• Role model friendly, engaged customer service for staff and provide excellent internal service to staff and peers.
• Be responsible for understanding and practicing the guidelines in our Customer Service Training Packet and the Zingerman’s customer service videos.
• Explain store policies and procedures clearly, completely and concisely to all customers.
• Answer and route phone calls, take and route messages as needed.
• Uphold security procedures including theft, disorderly customers, emergencies, proper opening and closing procedures.
• Report customer suggestions, comments, and complaints to the Management Team.

Teamwork/ Problem Solving

• Work cooperatively with other staff, both within the department and other departments to achieve overall Co-op needs.
• Contribute to an environment of harmony, positivity, and professionalism in all interactions.
• Accept and offer feedback and suggestions openly and respectfully.
• Talk directly to people involved. 

Other

• Participate in quarterly inventory counts.
• Attend department and all-staff meetings.
• Perform other tasks as directed by the management team.
• Assist and direct working members as needed.

Requirements

•     Experience serving the public.
•     Familiarity with natural foods.
•     Ability to project friendly, outgoing personality.
•     Ability to lift 50+ lbs repeatedly.
•     Ability to repetitively twist, bend, stretch, and reach.
•     Ability to handle multiple demands.
•     Organized, attention to detail.
•     Willingness and ability to learn and grow to meet the changing requirements of the job.
•     Regular, predictable attendance.
•     Self-motivated; ability to work independently.

Physical job requirements:

•     Standing continuously for up to 8 hours with one 45 minute break about halfway through shift
•     Walking around the store frequently; to and from the outdoor parking lot occasionally
•     Lifting and/or carrying up to 20lbs frequently, up to 30lbs occasionally
•     Reaching at or below shoulder level and twisting to the right and left constantly
•     Gross manipulation constantly (scanning groceries across a scanner scale, bagging groceries, making coffee, sweeping and mopping, etc.)
•     Stooping occasionally
•     Operating a touchscreen cash register constantly, screen at shoulder/chest height
•     Pushing/pulling occasionally (grocery carts, mopping with rolling mop bucket)