Practice Manager
Job type: Full Time
Location: On-site in Royal Oak, MI
We’re looking for a motivated and skilled Practice Manager to lead the day-to-day operations of our primary care clinic. As a key leader, you’ll ensure streamlined workflows, outstanding patient care, and the highest levels of staff performance. You’ll play a critical role in creating a positive, efficient, and welcoming environment for both patients and team members.
What You’ll Do:
Staff Leadership & Development
- Interview, train, and retain top clinical and administrative talent.
- Conduct performance reviews, identify growth opportunities, and implement development plans.
- Foster a culture of collaboration, continuous improvement, and excellence.
Operational Excellence
- Oversee daily clinic operations, ensuring efficient workflows and timely patient care.
- Manage staff schedules and clinic attendance to ensure optimal coverage.
- Ensure compliance with healthcare regulations, standards, and policies.
Exceptional Patient Experience
- Address patient concerns with respect, urgency, and a focus on delivering an excellent experience.
- Advocate for patients to ensure their journey meets the highest standards of care.
Facility & Resource Management
- Maintain inventory levels and ensure medical equipment is functioning properly.
- Ensure the clinic environment is clean, safe, and conducive to quality care.
Financial Oversight
- Analyze operational performance and identify areas for improvement.
- Manage clinic financial operations, including intake, banking, and cost control.
- Drive accountability for achieving financial and operational goals.
Growth & Business Development
- Support clinic growth initiatives through capacity planning and schedule optimization.
- Build strong relationships with vendors and external partners to enhance operations.
Compliance & Safety
- Uphold adherence to all healthcare laws, regulations, and safety protocols.
- Implement strategies to maintain a safe and effective environment for staff and patients.
What You Bring to the Role:
Required Qualifications:
- 2+ year of a direct healthcare operational management experience.
- Experience in primary care or outpatient clinic management.
- Proven ability to lead and inspire high-performing teams.
- Strong skills in conflict resolution, strategic planning, and problem-solving.
- Adaptable and flexible, with the ability to pivot strategies as needed.
- Exceptional communication skills, both written and verbal.
- Proficiency in EHR systems and tools such as Microsoft Suite.
- Dedication to high-quality patient care and a focus on improving health outcomes.
Preferred Qualifications:
- Bachelor’s degree in healthcare administration, business management, or a related field.
- Familiarity with EHR systems like Athena.
- Knowledge of the Metro Detroit healthcare landscape is a plus.
Why Join EPIC Health?
What We Offer
- Competitive Salary: Reflecting your skills and leadership.
- Comprehensive Benefits: Including health, dental, vision, and more.
- Professional Development: Opportunities to advance your skills and career.
- Collaborative Environment: Join a team that values innovation and patient-first care.
Ready to Lead Healthcare Excellence?
If you’re ready to take the next step in your career and help shape the future of patient-centered care, we’d love to meet you.
Apply today and join a team that’s making a difference in every community we serve.
Visit www.epichs.org to learn more about us.
* Background checks are required for this role.