Role Overview

The Center Director serves as the on-site leader responsible for the day-to-day operations, culture, and overall experience within the center. This role ensures the environment is clean, safe, organized, and fully prepared to support both learners and staff.

The Center Director leads the technician team, sets the tone for a positive and inclusive culture, and acts as a reliable point of contact for operational needs, staff support, and unexpected challenges. This role plays a key part in creating a thoughtful and supportive experience for learners and families from onboarding through graduation. This role has primary supervisory responsibilities over Client Coordinator, and Technician-level

staff.

Key Responsibilities

Cultural Leadership & Employee Satisfaction

• Supervise, coach, and Client Coordinators, and Technician-level staff
• Foster a positive, respectful, and accountable team culture
• Monitor team morale, engagement, and burnout; implement culture initiatives andrecognition efforts
• Provide real-time feedback and support performance management in partnership withleadership
• Lead team meetings, trainings, and center-wide communication

Learner & Family Experience

• Support client onboarding and preparation for new learners
• Ensure a consistent, welcoming, and high-quality experience for learners and families 
• Coordinate learner milestones, celebrations, and engagement initiatives
• Provide tours and represent the center to prospective families

Facilities Oversight & Safety

• Maintain a clean, safe, organized, and fully operational center environment
• Conduct regular walkthroughs to proactively identify and resolve facility issues
• Coordinate maintenance needs and partner with facilities/vendors as needed
• Ensure proper use, storage, and upkeep of materials, equipment, and physical space
• Support security and access management for the facility
• Ensure adherence to company policies, licensing requirements, and safety protocols
• Support emergency preparedness and required safety procedures

Operational Oversight & Administration

• Oversee daily center operations including scheduling and attendance support
• Ensure effective use of space, materials, and center resources (operationally, notfacilities condition)
• Partner with Regional Directors and BCBAs to align operations with clinical needs
• Oversee budget and supply management, purchasing, and inventory to ensure centerreadiness
• Support payroll reporting, time tracking, and internal documentation processes
• Maintain accurate internal systems related to staffing, learners, and center operations
• Participate in leadership meetings and cross-functional collaboration
• Own and monitor key center operational health metrics (e.g., utilization, staffing efficiency, schedule adherence, cancellations), proactively identifying trends and driving actions to maintain a healthy, efficient operation