HiringCafe
Posted 4d ago

Ivanti ITSM/Neurons Administrator

@ Community Medical Centers
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Fresno, California, United States
RemoteFull Time
Responsibilities:Maintain Ivanti ITSM, Architect service catalog, Develop workflows
Requirements Summary:3+ years administration in ITSM or Ivanti; 3 years in Ivanti admin or 7 years total app admin experience; strong scripting and reporting.
Technical Tools Mentioned:Ivanti Neurons, Ivanti HEAT, ITSM, Service Request, Service/Product Catalog, CMDB, ITAM, Self-Service UI, Bright Pattern IVR, JavaScript, HTML, CSS, PowerShell, Ivanti Expressions, SQL, Xtraction, APIs
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Job Description
Overview

* This a REMOTE position*

 

Opportunities for you! 

  • Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek 
  • Free Continuing Education and certification  
  • Tuition reimbursement, education programs and scholarships 
  • Vacation time starts building on Day 1, and builds with your seniority 
  • Free money toward retirement with a 403(b) and matching contributions 

 

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community. 

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page. 


Responsibilities

We are seeking a highly skilled Ivanti ITSM/Neurons Administrator (formerly "HEAT") to build, enhance, and maintain our enterprise service management platform. This is a specialized role responsible for the full Ivanti application suite—including Incident, Service Request, Change, Knowledge, and the CMDB/Product Catalog. You will be the primary architect for Service Catalog automation, developing complex workflows, business rules, and UI configurations (V2/V3). 

 

The ideal candidate thrives in a "fires in, fires out" environment, supporting the organization through advanced configuration and moderate API-based integrations. You should be proficient in JavaScript, HTML/CSS, PowerShell, and Ivanti Expressions, and be comfortable creating high-level operational reporting using SQL and the Ivanti Xtraction tool. Additionally, this role maintains critical Bright Pattern IVR workflows, ensuring our help desk operations remain seamless and scalable. 

 
Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades. 
 
 

Qualifications

Education

  • High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required

  • Bachelor of Science degree with 3 years of technical experience in an Ivanti System Administration role, or 7 years of total application admin experience with 3 of those years in an Ivanti System Administration role

 
Experience
  • 3+ years of technical experience in application administration, computer programming, and/or database administration required
  • Work experience in the healthcare industry or a healthcare setting preferred
  • Experience in these key stystems preferred: Ivanti Neurons (formerly "Heat"), ITSM, Service Request, Service/Product Catalog, CMDB, ITAM, and Self-Service UI.
  • IVR Integration: Must be able to maintain Bright Pattern IVR workflows. 
  • Scripting Experience: JavaScript, HTML/CSS, PowerShell, and Ivanti Expressions. 
  • Data/Reporting Experience: SQL and Ivanti Xtraction. 
  • APIs: Moderate API-based integration experience. 

Disclaimers

• Pay ranges listed are an estimate and subject to change.
• If any bonuses are noted, they are only applicable to external hires meeting criteria.