Summary: Oversees all aspects of property in accordance with policies and procedures, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

Include the following, other duties may be assigned.

• Creates an operating environment that assures consistent guest satisfaction and satisfactory guest scores in compliance with brand standards.


• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.


• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.


• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's budgetary goals.


• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.


• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.


• Maintains an appropriate level of community public affairs involvement.


• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.


• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.


• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.


• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.


• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.


• Deals with the general public, customers, employees, union and government officials with tact and courtesy.


• Plans and organizes the work of others.

 

Supervisory Responsibilities: Directly supervises all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.