Description

Student Assistant Intern – Retail Banking Operations
Winston-Salem, NC

Reports To: Director of Retail Banking Operations

DESCRIPTION

Role Accountability:
At Allegacy, there’s a common thread that runs through all of us—our commitment to doing right and our promise to always act in the best interest of our members. Within Retail Banking Operations, that commitment shows up in how we support branch operations, ensure efficient processes, and deliver a seamless and positive experience for every member interaction.

This internship plays a hands-on role in supporting that mission—helping enhance operational efficiency, support frontline teams, and contribute to a consistent and high-quality member experience.

Nature and Scope

This is a part-time summer internship for college students, working up to 20 hours per week based on business needs.

Interns will gain exposure to the fundamentals of retail banking operations within a financial services environment—including branch support, process improvement, operational workflows, and member service practices. They’ll work alongside experienced professionals and gain visibility into how Retail Banking Operations supports both employees and members across the organization.

This internship is designed to build foundational knowledge of banking operations while also developing professional skills such as problem-solving, organization, and cross-functional collaboration. Interns will also gain insight into how operational processes connect with other departments to deliver a seamless member experience.

Specific Accountabilities

· Demonstrate Allegacy’s shared values: helpful, hopeful, honest, hungry & humble in all work and interactions 

· Support the Retail Banking Operations team with day-to-day operational and project-based activities 

· Assist with process documentation, reporting, and workflow improvements 

· Support initiatives that enhance branch efficiency and member experience 

· Collaborate with branch teams and other departments to understand operational needs and opportunities 

· Participate in projects focused on improving service delivery and operational effectiveness 

· Maintain confidentiality and handle sensitive information with the highest level of integrity 

Knowledge, Skills and Abilities

This role is best suited for students with an interest in business, finance, operations, or related fields, particularly within a financial services environment.

Preferred qualifications include:

· Strong attention to detail and problem-solving skills 

· Interest in banking operations, process improvement, and member experience 

· Basic proficiency in Microsoft Office; familiarity with reporting or operational tools is a plus 

· Strong communication and organizational skills 

· Ability to work independently while also collaborating effectively within a team 

· Curiosity, initiative, and a willingness to learn

Requirements

Additional Requirements

• Interns will need to comply with work authorization requirements.