Job Summary
This position will supervise, train and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.
Responsibilities
Supervise staff in the performance of all daily procedures to ensure they are performed to standards.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists.
Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
Experience. Previous hospitality experience providing exceptional guest experience required.
Knowledge. Proper cleaning techniques, chemical handling and usage of equipment.
Great communicator. Providing amazing experiences requires the ability to communicate effectively both verbally and through legible writing. Bilingual candidates are strongly encouraged to apply.
People Person. Being a great team leader means you love working with people and solving problems.
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.
Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.