HiringCafe
Posted 3d ago

Marketing/Transportation Bus Driver II/Customer Service Dispatcher

@ Port Madison Enterprises
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Suquamish, Washington, United States
OnsiteFull Time
Responsibilities:Drive bus/van, Dispatch multiple units, Coordinate with security and marketing
Requirements Summary:Must be 21+, 2+ years commercial driving, CDL Class C with passenger endorsement, First Aid/CPR, good customer service; knowledge of Seattle and Kitsap County.
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Job Description



PORT MADISON ENTERPRISES



SUQUAMISH CLEARWATER CASINO RESORT



Transportation- Bus Driver II/Customer Service Dispatcher (Must Have CDL)



General Position Summary:



Drive casino vehicles to various locations, including; Seattle or Kitsap County area, collecting casino patrons while exercising Clear Superior Customer Service at all times. Assigns drivers and vehicles to transport guests and employees by dispatching according to requests and within the company’s policies and procedures, while insuring Clearly Superior Customer Service is demonstrated.



Essential Functions/Major Responsibilities:




  • Drive regular assigned shift

  • Drive for special request and group pick-ups

  • Other bus/van activities as directed

  • Clean and maintains van/bus, during shift, for guest safety

  • Coordinates with Security to ensure guest pick-up are handled professionally and safely

  • Communicates with customers to determine driver needs and notifies drivers via telephone or radio of assignments

  • Ability to multi-task as required to route, schedule and dispatch multiple units and maintain a calm, composed and professional demeanor at all times

  • Demonstrated strong knowledge of Kitsap, King, and Pierce County

  • Enters assignment data into the computer database to facilitate transportation reports

  • Works closely with Transportation Coordinator and Marketing Director in preparation for special events, functions, and tours both internally and externally requiring transportation

  • Works with Marketing personnel to expand and promote van/bus routes



Secondary Functions:




  • Completes all tracking reports during regularly scheduled shift.

  • May assist with driving when necessary

  • Monitors operation of route and daily scheduled stops using driver and customer feedback

  • Briefs drivers on road and traffic conditions as necessary

  • Provides feedback to Transportation Coordinator regarding drivers’ alertness and appearance

  • Other duties as assigned



Specific Job Skills:




  • Excellent driving record

  • Ability to drive any casino vehicle as required

  • Ability to actively practice and promote Clearly Superior Customer Service

  • Ability to communicate casino events and other information to a variety of people

  • Ability to provide written reports in a timely manner

  • Good problem solving skills

  • Ability to think independently and make good decisions in an emergency situation