SALES SUPPORT SPECIALIST

(COMMISSION-ELIGIBLE)

1. Order Entry and ERP Administration

• Accurately enter sales orders submitted by Sales Representatives into the Company’s ERP system.
• Verify pricing, SKUs, quantities, customer information, and shipping instructions prior to order confirmation.
• Review customer purchase orders for completeness and accuracy.
• Update ERP records to reflect order status changes, notes, and payment status.
• Coordinate with Production, Shipping, and Accounting departments to ensure timely processing.

2. Accounts Receivable and Payment Tracking Support

• Monitor outstanding invoices and payment status using ERP and accounting systems.
• Assist with preparation of accounts receivable aging reports.
• Communicate with customers regarding invoice confirmations, payment status, and discrepancies.
• Notify Sales Representatives and Accounting of overdue accounts.
• Document payment-related communications within the ERP system.

3. Customer Support and Call Handling

• Serve as initial point of contact for inbound customer calls and emails.
• Provide order status updates and general account information when appropriate.
• Route technical, sales, accounting, or operational inquiries to the appropriate personnel.
• Document and track customer inquiries to ensure follow-up and resolution.
• Maintain professional and courteous communication standards at all times.

4. Hybrid Sales Support and Commission Eligibility

• Support Sales Representatives in maintaining customer relationships and assisting with account follow-up.
• May assist in generating repeat orders, coordinating quotes, or facilitating account communications.
• Eligible to earn commission compensation after 90 days of employment pursuant to a separate written Commission Plan in accordance with California Labor Code §2751.
• Commission eligibility does not alter non-exempt classification. All commission earnings are calculated separately from hourly wages.

5. Administrative and Cross-Department Support

• Maintain organized electronic and physical sales records.
• Prepare routine reports regarding sales activity and payment status.
• Support communication between Sales, Accounting, Production, and Shipping teams.
• Perform additional clerical or administrative duties as assigned.

6. Overtime and Timekeeping Compliance

As a non-exempt employee, Employee must accurately record all hours worked. Employee is entitled to overtime compensation in accordance with California law, including daily and weekly overtime.

The duties described herein are representative and not exhaustive. Employee may be required to perform additional related tasks consistent with the non-exempt nature of the position.