thl strives to hire the most qualified candidate for any job, which may include someone already employed by the Company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.

Our new RV Accessories Showroom in Mangere is looking for an exceptional Online Customer Lead to be part of the exciting and growing world of customer relations and online retail sales.

At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Roadbear, and Just Go.

Tourism Holdings Limited (thl) is New Zealand's top tourism company and the world's largest provider of recreational vehicles. Joining thl gives you the chance to jumpstart your career in NZ's vibrant tourism industry. Plus, you can enjoy a holiday in any of our vehicles with our fantastic staff discount scheme! 

We pride ourselves on excellent Customer Service (both in store and online) and strive to 'go the extra mile' for customers. As a key point of contact for online customers, you will be an integral part of the team at “RV Super Centre”. While having a RV, Camping, Marine, Kitchens, Plumbing or Vehicle sales background is an advantage, it is not a necessity.

You will be providing outstanding customer service with all our online customers and suppliers, processing online orders from start to finish, editing and uploading products to our new website, help us move from our current website to Shopify. You must have great attention to data detail and ability to calmly communicate and problem solve with the objective of our customers always being 100% happy and our business being successful.

Your key qualities will include:

Superb communication skills, both verbal and written
Easily build rapport with customers and suppliers alike
Excellent PC Skills (Excel / Word / Outlook / Teams) – intermediate or above
Strong numerical and data aptitude
1+ years proven experience in either customer support, retail or online sales
Understanding of Shopify will be advantageous
Experience with Online Retail, POS or Ecommerce systems
Wiliness to learn new skills, systems, products
Strong team player (Collaborative working style)
Impressive attention to detail
Happy to ask questions
Always be proactive and solution focused
Have strong time management and organisation skills

Your key responsibilities will include:

Help support the transition from our existing website to Shopify
Be across the detail of product data integrity and reporting
Grow excellent product knowledge & have a keen interest in learning new products
Upsell products or suggest replacements
Answer customer enquiries via phone, email, website, Trade Me
Processing online orders, steps include:

Creation of orders
Splitting orders to be dispatched by various warehouses/suppliers
Creating & Receipting Purchase Orders
Communicating with customers/suppliers/couriers
Proactively following up on orders

Ability to meet deadlines
Help update website content including products & photos
General administrative duties
Travel and Assist at Trade Shows
Other duties as required
Actively participate in the THL Health and Safety system and Sustainability Models
Display energy and drive towards thl’s company goals.

Ready to Join Us?

If you’re reliable, motivated and passionate about producing high‑quality work, we’d love to hear from you. Apply now and help us deliver exceptional customer service to our customers!

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

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https://www.thlonline.com/privacy