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Posted 3w ago

Residential Scheduler & Relief Manager

@ Community Services for Every1
View All Jobs
Buffalo, New York, United States
$25/hrOnsiteFull Time
Responsibilities:scheduling shifts, maintaining schedules, coordinating coverage
Requirements Summary:High school diploma and 2 years scheduling experience; ability to coordinate shift coverage and communicate with management.
Technical Tools Mentioned:Microsoft Office, Microsoft Teams, Google Workspace, Texting software, Therap, HRIS reporting
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Job Description

Description

The Residential Shift Scheduler is responsible for coordinating the schedules of Direct Support Professionals in our Residential sites; ensuring that the required number of staff are assigned to each site for every shift. This process includes identifying openings in the schedule; communicating with the Residential management team about openings and coverage needs; and notifying employees of available open shifts.

POSITION RESPONSIBILITIES

  •  Regularly identifies open shifts and on a weekly basis ensures that any sites with vacant shifts are filled to confirm that the minimum staffing patterns are met. When necessary, reaches out to Residential supervisors regarding picking up and/or assisting in identifying employees to pick up open shifts.
  • Maintains the shift assignment schedule that includes details regarding the sites staffing patterns and other specific needs for personnel (i.e., med certified, SCIP certified). Researches and utilizes technology and scheduling software/apps that would create efficiencies in scheduling.
  • Maintains a list of all relief staff, including their preferred times to work. Reaches out to relief staff to pick up shifts.
  • Maintains on going communication with Human Resources on open positions being filled in order to help forecast future when someone is anticipated to fill current open shifts.
  • Discusses with new Residential DSPs opportunities for picking up shifts outside of their assignments and the process for doing so.
  • Periodically notifies all agency personnel that there are opportunities to pick up shifts in Residential. Notifies Human Resources of any new employees outside of the Residential department interested in picking up DSP shifts so that they can be assigned a Residential DSP position.
  • Assist the supervisor on-call in filling shifts for DSP call-offs, including reaching out to DSPs to pick up the shifts and helping identify where there are sites that have staff that can be pulled to sites in need.
  • Tracks, trends, and analyzes open shifts. Utilizes the shift assignment schedule, along with other information, including payroll data and staffing patterns to help problem solve and create efficiencies.

Requirements

Education and Experience Requirements

  • High school diploma or equivalency.
  • 2 years of experience scheduling employees for shift assignments.

Skills, Knowledge and Abilities

  • Excellent organization skills, including the ability to maintain and keep organized multiple site shift assignment schedules.
  • Strong interpersonal skills, including the ability to effectively collaborate with all levels of employees and managers.
  • Must be technologically savvy and have experience with with Microsoft Office including Microsoft Teams Shared documents; Google office suite; texting software; Therap and HRIS reporting.
  • Strong problem-solving skills, including the ability to collect and analyze data.

 

Summary

Community Services for Every1 has supported the people of our community for over 30 years.  Those with intellectual and developmental disabilities, and those who are simply in need.  Every day, our efforts support over 2,000 individuals of all abilities, across counties. We are here for Western New Yorkers – all of them.

Helping those in need takes very special people.  And those people are the lifeblood of Community Services for Every1.  They’re employees who thrive on helping and who have a passion for connecting.  Who can form lifelong bonds with the people they support and make the biggest difference in the lives of fellow Western New Yorkers.

Just as we empower those we serve, we strive to empower each other.  We support our colleagues through challenges and we collaborate to find the best solutions – and we work hard to help each other grow.  Community Services for Every1 offers competitive starting pay based on directly related experience, generous time off, excellent benefits plans and an opportunity to grow!