Principal Duties and Responsibilities:
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Train, supervise and support student employees.
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Provide excellent customer service to prospective students via email, phone and in person at the International Admissions front desk.
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Manage and evaluate the workflow to improve operational efficiency.
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Manage the daily admit list and update the I-20 tracking reports.
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Examine documents using forensically to detect any fraudulent activity.
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Interpret international grading scales using appropriate resources.
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Evaluate financial documents to Student and Exchange Visitor Program (SEVP) standards.
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Schedule and assist with monthly student staff meetings.
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Assist professional staff with various projects, procedures and reports related to international admissions.
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Share information with prospective international students about admissions policies, procedures, cost of attendance and other matters related to enrollment.
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Adhere to all EMU, NCAA and SEVP policies, rules, regulations and operational procedures.
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Maintain appropriate confidentiality in all forms of communication.
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Other departmental related duties as assigned.
Minimum Qualifications:
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The ability to work up to 20 hours per week is required (hybrid availability).
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A GPA of 3.0 or higher is required.
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Admission and enrollment in a graduate program is required.
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Maintenance of a 67% course completion is required.
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Enrollment in at least 6 credits for Fall and Winter semesters is required.
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Preferred Qualifications:
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Demonstrated ability to communicate effectively both orally and in writing is required.
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Proficient computer skills are desirable.
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Familiarity with the international admissions and enrollment process is desirable.
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Knowledge of basic immigration regulations.
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This position will require a combination of in-person and virtual work shifts.
Supervision Received:
Supervision is received from one or more professional staff members within the Admissions Office-International Admissions unit.