Job Details

The Program Manager is responsible for the end to end operational execution of the Learning & Organization Development (L&OD) portfolio of programs and initiatives. This is a delivery focused role that ensures disciplined, consistent, and high quality execution across a complex stakeholder environment. The Program Manager translates strategic priorities into actionable project plans and, in partnership with program sponsors and leaders, plans, resources, implements, and evaluates programs that advance L&OD's key objectives. The role also provides portfolio level oversight, advising on scope, financials, metrics, interdependencies, and change impacts to enable informed decision making and successful outcomes.

Job Description

Summary
The Program Manager is responsible for the end to end operational execution of the Learning & Organization Development (L&OD) portfolio of programs and initiatives. This is a delivery focused role that ensures disciplined, consistent, and high quality execution across a complex stakeholder environment. The Program Manager translates strategic priorities into actionable project plans and, in partnership with program sponsors and leaders, plans, resources, implements, and evaluates programs that advance L&OD's key objectives. The role also provides portfolio level oversight, advising on scope, financials, metrics, interdependencies, and change impacts to enable informed decision making and successful outcomes.

Job Duties

• Own end to end execution of L&OD programs, translating strategy and design into integrated project plans with clear timelines, milestones, deliverables, risks, and change controls.
• Independently lead and facilitate assigned initiatives, coordinating across L&OD functions, stakeholders, HR partners, and vendors to ensure seamless delivery without direct authority.
• Serve as the primary operational point of contact for program stakeholders, providing clear, proactive communication on scope, progress, risks, decisions, and interdependencies.
• Manage program operations and logistics, including scheduling, materials readiness, participant tracking, platforms/tools, and maintenance of the overall L&OD calendar.
• Track and manage budgets, contracts, resources, and vendor relationships; support forecasting, approvals, and utilization decisions.
• Establish and manage program metrics (participation, completion, feedback, outcomes), synthesize insights, and recommend continuous improvements.
• Maintain program documentation, standards, policies, and timelines to ensure consistency, transparency, and operational rigor.
• Enable L&OD practitioners by removing operational complexity so they can focus on content, facilitation, and consulting impact.

Minimum Qualifications

• Bachelor’s Degree
• 3 years related work experience.
• Strong written and verbal communication, problem solving, critical thinking, and stakeholder management skills.
• Demonstrated ability to drive execution, manage details, and deliver results while operating across multiple workstreams and in ambiguous environments.
• Experience managing complex programs or portfolios within Learning, Organization Development, Talent, HR, Change, or related enterprise functions.
• Proficiency with Microsoft Office tools and comfort using standard office technology.
• Proficiency with program / project management software (Microsoft Project / Smartsheets).

Preferred Qualifications

• Master’s Degree
• PMP - Project Management Professional - Project Management Institute

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here