Do you enjoy putting a smile on people’s faces and creating memories that will last a lifetime? At the Hilton Minneapolis/Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together make the hotel one of the top ranked Hiltons in North America. Our priority is providing our guests and team members with exceptional experiences every day.

Purpose of Position:  The Night Manager is responsible to oversee all hotel operations in the absence of department managers. The Night Manager will also resolve all guest complaints, respond promptly and appropriately to emergency situations and is responsible for security tours throughout the property ensuring safety of guests and associates and security of assets.        

Responsibilities: 

• Actively involved in all hotel/restaurant operations during the shift. Assists associates as needed to expedite timely and courteous service.
• Fields guest needs/concerns, conducts thorough research to develop the most effective solutions and negotiate results.  Listens and extends assistance in order to resolve any problems that may arise.
• Establish and maintain effective associate relations.  
• Trains and develops Night Audit associates. Coaches and counsels and performance reviews of Night Audit staff.
• Conducts security tours of property to include parking lot/ramp on a regular basis throughout the shift.
• Completes security and incident reports as needed.
• Assists in enforcing decisions made by fellow managers.  Acts as Manager On Duty during the overnight hours.
• Collects in-room dining menu hangers and ensures guest corridors are clear of room service trays and other items
• Handles noise complaints, credit problems, employee conflicts, guest relocation, and eviction of unruly guests.  Acts as security utilizing diplomacy and good judgement.
• Regular attendance in conformance with standards, which may be established by Hilton or Marcus Corporation from time to time, is essential to the successful performance of this position.
• Transports guests in hotel shuttle as required.
• Ensure appropriate standards of conduct, dress, hygiene and appearance are maintained.
• Full knowledge and participation in the hotels Fire, Safety, Security, and Environmental plan and/or committees.
• Regular room and public space inspections on a nightly basis.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Attend all required department meetings and other meetings.

Requirements: 

• Basic leadership skills including coaching, motivating, counseling, and disciplining.
• Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively.
• Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems.
• Considerable knowledge of all departments’ functionality, hotel facilities/services, as well as city and current events.
• Excellent verbal communication skills.
• Good hearing and visual ability in order to detect signs of emergency.
• Prior hotel experience required, prior supervisory experience preferred. 
• Conflict resolution skills.
• Multi-tasking skills.
• Ability to meet deadlines and work toward department goals.

At the Hilton Minneapolis/Bloomington, we offer the following great benefits:

• Competitive Wages
• Insurance benefits to our associates after 30 days of full-time employment
• Free employee meal
• Room discounts for Hilton properties and Marcus Hotels & Resorts properties
• Movie Theater discounts at Marcus Theaters
• Employee referral bonus program

For each position we require at least five positive verifiable references, a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.