About the Department

The Quality Assurance / Standards Specialist performs professional and technical work involving the planning, coordination, monitoring, and evaluation of quality assurance activities for the McDowell County Department of Social Services (DSS). This position is responsible for ensuring compliance with federal, state, and county regulations, policies, standards, and best practices related to social services programs. Work includes conducting program audits and case reviews, identifying compliance concerns, providing technical assistance and training to staff, assisting with corrective action plans, and supporting continuous quality improvement initiatives across DSS programs.

The employee works closely with management, supervisors, and staff to promote accurate documentation, policy adherence, program integrity, and effective service delivery. Work is performed under the general supervision of DSS administration.

Position Duties

Quality Assurance & Compliance

• Conduct quality assurance reviews, case audits, and compliance monitoring for DSS program areas including Child Welfare, Adult Services, Economic Services, and related human services programs.

• Review case documentation, eligibility determinations, assessments, service plans, and program records for compliance with federal, state, and county policies and procedures.

• Identify trends, deficiencies, risk areas, and opportunities for improvement in service delivery and documentation practices.

• Assist in developing and implementing corrective action plans and monitoring follow-up activities.

• Ensure compliance with North Carolina Department of Health and Human Services (NCDHHS) standards, program regulations, and applicable accreditation requirements.

• Prepare reports, summaries, and recommendations for DSS leadership regarding findings from reviews and audits.

• Maintain records and data related to quality assurance activities and performance outcomes.

• Provide technical assistance, guidance, and consultation to supervisors and staff regarding policy interpretation, documentation standards, and compliance expectations.

• Assist with onboarding and ongoing training for employees related to quality assurance standards, case documentation, and program requirements.

• Collaborate with management to develop procedures and workflow improvements that enhance program compliance and operational efficiency.

• Participate in internal meetings, staffing discussions, and quality improvement initiatives.

• Assist with the development and implementation of quality improvement tools, tracking systems, and performance measures.

• Monitor compliance timelines, reporting requirements, and program benchmarks.

• Coordinate with state representatives, auditors, and external agencies during monitoring visits and reviews.

• Support continuous improvement efforts that enhance customer service, program accountability, and outcomes for clients and families.

• Perform related duties as assigned.

Minimum Qualifications

Minimum Education and Experience

Bachelor’s degree from an appropriately accredited college or university in Social Work, Human Services, Public Administration, Psychology, Sociology, Business Administration, or a related field and a minimum of three (3) years of experience in social services, program compliance, quality assurance, case management, program monitoring, or related human services work; or an equivalent combination of education and experience.

Preferred qualifications include prior experience within a North Carolina Department of Social Services environment and familiarity with NC FAST, Child Welfare, Adult Services, or Economic Services programs.

• Thorough knowledge of principles, practices, and regulations related to public social services programs.

• Working knowledge of quality assurance methods, case review processes, auditing techniques, and compliance standards.

• Knowledge of North Carolina DSS policies, procedures, and applicable federal and state regulations.

• Ability to analyze records, interpret policies, identify deficiencies, and develop practical recommendations for improvement.

• Ability to prepare clear and concise reports, maintain accurate records, and present findings effectively.

• Ability to provide technical assistance and training to employees in a professional and supportive manner.

• Ability to establish and maintain effective working relationships with employees, administrators, partner agencies, and the public.

• Strong organizational, analytical, and problem-solving skills.

• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.

• Proficiency in computer systems, case management systems, Microsoft Office applications, and data tracking/reporting tools.