Essential Duties:
- Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
- Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
- Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
- Refers citizens' non-emergency calls to the appropriate agencies
- Relays information and contacts appropriate agencies or personnel to resolve routine problems
- Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
- Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
- Utilize Computer Aided Dispatch program to verify callers location
- Operates dispatch monitoring and activity consoles and equipment
- Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
- Answering and processing of after-hours contracted services
- Utilization of online programs for requests for transportation
Work Environment:
- Sitting for prolonged periods of time
- Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations.