About the Role

We’re looking for a Case Manager with a strong focus on Medicaid and financial services to support adults living with severe and persistent mental illness. This role is critical in helping clients access, maintain, and navigate Medicaid coverage, ensuring they receive the care and services they need.

If you’re someone who understands how overwhelming healthcare systems and financial barriers can be—and you’re confident guiding others through them—this role is for you.

What You’ll Do

Medicaid & Financial Navigation (Core Focus)

• Assist clients with Medicaid applications, renewals, and redeterminations
• Verify eligibility by collecting and reviewing financial and personal documentation (income, residency, disability status, etc.)
• Submit and track applications through state Medicaid portals
• Communicate directly with Medicaid agencies to resolve issues or delays
• Educate clients on benefits, coverage options, and financial eligibility requirements
• Ensure compliance with state and federal Medicaid regulations
• Advocate for clients facing barriers to coverage or approval

Care Coordination & Clinical Support

• Provide ongoing care coordination services for adult clients
• Develop and maintain supportive, professional relationships
• Facilitate treatment planning and coordinate care with multidisciplinary teams
• Support clients in building independence, stability, and community integration
• Provide crisis intervention in collaboration with the care team

Administrative & Documentation Responsibilities

• Maintain accurate, timely documentation (90% completed within 72 hours)
• Serve as a primary point of contact for Medicaid-related needs
• Participate in team meetings, supervision, and care coordination sessions
• Manage scheduling and prioritize client needs effectively