Description

All About Parking Inc. is an equal opportunity employer, dedicated to a policy of non- discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.

Summary of Position:

The Field Supervisor is responsible for supervising Leads, Attendants & Customer Service Representatives to ensure all Company policies, procedures and performance metrics are correctly and consistently executed. The Field Supervisor is also responsible for reinforcing the Company’s core values in daily operations.

Essential Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions


• Enforce Company Policies to ensure the highest standards of customer service are being delivered at all times


• Execute all procedures, such as daily/weekly checklists, equipment requests, key audits, PAFs, parking/ticketing/greeting process, clock in/out, badging, Paycom acknowledgements, assisting with account budgets, etc.


• Create, communicate and monitor employee schedules using Paycom


• Teach team to use the AAP Portal as a tool for references and direction


• Schedule and lead weekly staff meetings with team


• Monitor employees while on duty and maintain a log of their performances in the field. Develop your talented team members for potential promotions


• Attend weekly meetings with Operations Manager to review accounts and compliance


• Process daily, weekly, and monthly reports for Operations Manager. Reports should include goals for employee betterment, potential opportunities for AAP, Account updates, schedule/staffing recommendations and employee statistics


• Utilize progressive disciplinary actions when necessary for review and approval by Operations Manager


• Coordinate all dispatch, valet, and driver activities to ensure the proper flow of traffic and personnel to maintain high standard of customer service


• Provide hands-on assistance as needed to ensure compliance with our customer service standards


• Address and resolve customer issues according to Company standards


• Strong leadership, customer service and communication skills


• Ability to successfully execute plans & procedures set forth by Manager


• Superior knowledge of Account and Company requirements for all field operations personnel, including Valet Attendants, and Station Leads


• Superior knowledge of Account Specific Details (ASD), account/station checklist, map(s)


• Superior knowledge of basic Paycom functionality to teach team, including but not limited to, clocking in/out, accepting and completing Paycom Learnings, submitting availability and time off requests. etc.


• Superior knowledge of other software needed to perform duties, such as Oobeo and Google Suite


• Superior knowledge of break and lunch requirements at AAP


• Strong knowledge of company equipment and its use and storage


• Maintain a clean and orderly working environment


• Be flexible with work shifts/hours to service peak volume periods, vacated shifts, and other emergency situations


• Follow all Company work rules and procedures as set forth in the Operations Policies and Procedures Manual, Company Handbook, and through Management’s instruction


• Escalate employee and customer relations issues to Operations Manager and promote a harmonious work environment when necessary


• Apply and implement high standards of performance by submitting to management new ideas, opportunities, concepts and procedures relative to changing organizational and staffing needs


• Conduct general field operations functions as needed


• Execute Company policies & procedures to achieve performance standards set by Manager utilizing appropriate Company software, systems & workflows


• Demonstrate exceptional leadership by:


• Modelling our Corporate Values and standards of professionalism


• Fostering a positive team culture


• Motivating staff to perform their best


• Developing staff for career growth


• Disciplining and managing conflict resolution fairly


• Adjusting existing interpersonal relationships to reflect Supervisor-Employee role (not co-worker)


• Other duties and responsibilities as assigned

Qualifications

Field Supervisor Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must meet or exceed all qualifications specified under “General Field Employee Qualifications” below.

• Strong customer service skills


• Strong organizational skills and ability to prioritize


• Self-motivated and able to work without constant direct supervision


• Security conscious


• Excellent verbal/ written communications skills and English language fluency


• Effective at communicating in a positive, friendly manner with employees, managers, customers and vendors at all times


• Must be able to work effectively on a team and individually


• Must be able to have a flexible schedule regarding location and time of work


• Ability to juggle multiple tasks and adjust to changing schedules and priorities in a fast- paced environment


• Ability to execute duties with minimal direction


• Possess basic mathematical skills including the ability to add, subtract, multiply and divide;


• Attention to detail and mental alertness


• Must be punctual and maintain a good attendance record


• Must be at least 19 years of age


• High school diploma or equivalent preferred


• Must have at least 3 years of driving experience


• Must possess a valid driver’s license with no accidents or two-point driving infractions in the last 5 years


• Must possess a valid Vehicle Registration and evidence of insurance coverage


• Must obey all traffic regulations


• Must have a cell phone, an email account, and a reliable means of transportation to work


• Prior customer service/public-relations experience or equivalent combination of education and experience preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly get in and out of cars multiple times a day


• Must be able to run, stand for long period of time and be outdoors for several hours at a time


• Regularly walk, use hands to handle or feel, and reach with hands and arms


• Regularly talk and hear up to 8 hours a day


• Specific vision abilities required for this job include the ability to see differences in widths and lengths of lines such as those on graphs


• Occasionally climb stairs and or use an elevator


• Regularly lift and/or move up to 10 pounds


• Occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those our employees encounter while performing the essential functions of this job.

• The noise level in the work environment is moderate to high


• Work environment entails sharing workspace with others and interaction with other staff and the public


• Work environment entails a fast paced, frequently changing environment in which interruptions are considered normal


• Work environment involves moderate exposure to physical risks such as operating dangerous equipment or working with chemicals


• Work involves moderate exposure to unusual elements such as mild to hot temperatures, inclement weather, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises


• Chemicals known to the State of California to cause cancer or birth defects or other reproductive harm may be present in the work site environment