SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in

providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)


• Verifies all pertinent patient demographic information in computer system, including insurance information.


• Confirms patients’ appointment and answers incoming questions about appointments.


• Instructs patients in locations and directions.


• Enters appropriate data into computer and retrieves data.


• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed


• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


• Performs other duties that may be necessary or in the best interest of the organization.