The Senior Principal Level MSP Engineer is a hands-on technical leader responsible for delivering secure, compliant, and reliable IT services to NuView clients. This role operates at the Tier 3 / escalation level, supporting complex environments, mentoring engineers, and ensuring consistent execution of NuView’s technical standards.
This position is delivery-focused, not managerial. The Senior Systems Engineer plays a critical role in solution execution, technical quality, client trust, and platform consistency, especially in regulated and security-sensitive environments.
Key Responsibilities:
Technical Delivery & Escalation Support
- Serve as a senior escalation point for complex infrastructure, cloud, security, and compliance-related issues.
- Design, implement, and support secure IT environments across Microsoft 365, Azure, endpoint, network, and security platforms.
- Lead remediation and recovery efforts during incidents, outages, or security events.
Security & Compliance Execution
- Implement and maintain controls aligned with frameworks such as HIPAA, NIST 800-171, CMMC, PCI-DSS, and SOC 2 (as applicable to client environments).
- Support vulnerability remediation, hardening, MFA deployment, backup validation, and incident response activities.
- Work closely with security leadership and vCISO resources to execute compliance-driven technical requirements.
Solution Implementation & Projects
- Deliver client projects including migrations, security enhancements, cloud deployments, and infrastructure upgrades.
- Ensure projects are executed according to NuView standards, timelines, and documentation requirements.
- Participate in pre-project technical discovery and post-project validation.
HaloPSA & Operational Discipline
- Maintain exemplary ticket hygiene and documentation within HaloPSA.
- Accurately log time, work performed, configuration changes, and outcomes for all tickets and projects.
- Adhere to “no ticket, no work” standards and support continuous process improvement.
Platform Standardization & Knowledge Sharing
- Contribute to standardized configurations, runbooks, SOPs, and internal documentation.
- Identify recurring issues or inefficiencies and propose improvements to tooling or processes.
- Mentor junior engineers on technical execution, documentation, and client interaction best practices.
Client Trust & Professionalism
- Act as a trusted technical advisor to clients during escalations, projects, and security-related discussions.
- Communicate clearly, professionally, and calmly — especially in high-pressure situations.
- Represent NuView’s security-first mindset and commitment to excellence in every engagement.
Key Performance Indicators (KPIs)
- Quality and timeliness of Tier 3 issue resolution
- Adherence to security and compliance standards
- Ticket and project documentation accuracy in HaloPSA
- Reduction of repeat incidents through root-cause remediation
- Client satisfaction during escalations and project delivery
- Contribution to platform standardization and SOP development