Career Opportunities: Technologies Expert (210988)
Required Travel :Minimal
Managerial - No
Location: Finland- Helsinki (Amdocs Site)
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for maintaining and supporting the entire infrastructure landscape of the BSS system, including environments, deployments, DevOps pipelines, upgrades, and automation using AI driven tools.
What will your job look like?
- Engineering - Design, develop, modify and integrate complex infrastructure automation and deployment systems; Responsible for ensuring that code and configuration are maintainable (IaaC), scalable and supportable; Use high level, extensive knowledge & expertise of the Amdocs product/solution and technologies to lead the direction of the infrastructure solution. Contribute with other teams to Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps) and release processes. Lead system reliability and operability. Serve as an expert and evangelist on DevOps technologies.
- Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects. Highest authority for resolving escalations.
- Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of infrastructure architecture usage for functional and non-functional aspects; Obtain a strong technologies context understanding while making technical decisions and solving technical issues; Recognized as professional authority, work on significant and unique problems that have a high level of complexity.
- Professional Leadership - Provide guidance to DevOps Specialists and Engineers for the E2E software deployment, maintenance & lifecycle; Establish, enforce, and guide on technical standards (e.g. tools, and platforms), ensure that documentation related to the CI/CD pipeline and architecture is correct and up to date; Initiate quality processes, such as performing complex technical root cause analysis and outlining corrective action for given problems, promote Developers autonomy.
- Analysis - Analyze and provide input for the requirements and provide impact assessment for new features. Define high-level design & lead scoping work with the customer; Make decisions requiring extensive analysis and interpretation.
- Innovation & Continuous Improvement – Define and lead continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.
- Stay up to date with the industry, research new technologies in practice in the industry and challenge the existing account/product life cycle status quo
- Team Work and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues.
- Quality and SLAs – Define and set SLAs and KPIs as applicable for the organization, for example, Responsiveness, Resolution, Software Quality SLAs, etc. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization’s quality targets.
All you need is...
- 5+ years of experience in infrastructure support, DevOps, or system engineering.
- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
- Hands on experience with Linux/Unix administration.
- Proficiency with Docker, Kubernetes, and microservices infrastructure.
- Strong expertise in CI/CD pipelines (Jenkins, GitLab, GitHub Actions).
- Experience working with monitoring/logging tools: Grafana, Prometheus.
- Ability to perform environmental upgrades, certificate updates, and platform maintenance.
- Experience with scripting languages: Shell, Python, Bash.
- Knowledge of networking concepts, firewalls, load balancers, DNS, and SSL.
- Ability to debug infra issues across environments (SIT, UAT, PROD).
- Experience with AI based automation tools for infra optimization and troubleshooting.
- Experience with SQL/NoSQL databases (PostgreSQL, Couchbase, HBase).
- Experience with Infrastructure as Code (Terraform, Ansible).
- Experience with Security best practices
- Proficiency in English communication, both written and verbal.
Good to have:
- Knowledge of telecom BSS environments.
- Experience with cloud platforms (Azure/AWS/GCP).
- Experience with Infrastructure as Code (Terraform, Ansible).
Why you will love this job:
- The chance to serve as a specialist in software and technology.
- You will take an active role in technical mentoring within the team.
- We provide stellar benefits from health to dental to paid time off and parental leave!
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- The job has been sent to
Required Travel :Minimal
Managerial - No
Location: Finland- Helsinki (Amdocs Site)
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
Responsible for maintaining and supporting the entire infrastructure landscape of the BSS system, including environments, deployments, DevOps pipelines, upgrades, and automation using AI driven tools.
What will your job look like?
- Engineering - Design, develop, modify and integrate complex infrastructure automation and deployment systems; Responsible for ensuring that code and configuration are maintainable (IaaC), scalable and supportable; Use high level, extensive knowledge & expertise of the Amdocs product/solution and technologies to lead the direction of the infrastructure solution. Contribute with other teams to Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps) and release processes. Lead system reliability and operability. Serve as an expert and evangelist on DevOps technologies.
- Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects. Highest authority for resolving escalations.
- Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of infrastructure architecture usage for functional and non-functional aspects; Obtain a strong technologies context understanding while making technical decisions and solving technical issues; Recognized as professional authority, work on significant and unique problems that have a high level of complexity.
- Professional Leadership - Provide guidance to DevOps Specialists and Engineers for the E2E software deployment, maintenance & lifecycle; Establish, enforce, and guide on technical standards (e.g. tools, and platforms), ensure that documentation related to the CI/CD pipeline and architecture is correct and up to date; Initiate quality processes, such as performing complex technical root cause analysis and outlining corrective action for given problems, promote Developers autonomy.
- Analysis - Analyze and provide input for the requirements and provide impact assessment for new features. Define high-level design & lead scoping work with the customer; Make decisions requiring extensive analysis and interpretation.
- Innovation & Continuous Improvement – Define and lead continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.
- Stay up to date with the industry, research new technologies in practice in the industry and challenge the existing account/product life cycle status quo
- Team Work and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues.
- Quality and SLAs – Define and set SLAs and KPIs as applicable for the organization, for example, Responsiveness, Resolution, Software Quality SLAs, etc. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization’s quality targets.
All you need is...
- 5+ years of experience in infrastructure support, DevOps, or system engineering.
- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
- Hands on experience with Linux/Unix administration.
- Proficiency with Docker, Kubernetes, and microservices infrastructure.
- Strong expertise in CI/CD pipelines (Jenkins, GitLab, GitHub Actions).
- Experience working with monitoring/logging tools: Grafana, Prometheus.
- Ability to perform environmental upgrades, certificate updates, and platform maintenance.
- Experience with scripting languages: Shell, Python, Bash.
- Knowledge of networking concepts, firewalls, load balancers, DNS, and SSL.
- Ability to debug infra issues across environments (SIT, UAT, PROD).
- Experience with AI based automation tools for infra optimization and troubleshooting.
- Experience with SQL/NoSQL databases (PostgreSQL, Couchbase, HBase).
- Experience with Infrastructure as Code (Terraform, Ansible).
- Experience with Security best practices
- Proficiency in English communication, both written and verbal.
Good to have:
- Knowledge of telecom BSS environments.
- Experience with cloud platforms (Azure/AWS/GCP).
- Experience with Infrastructure as Code (Terraform, Ansible).
Why you will love this job:
- The chance to serve as a specialist in software and technology.
- You will take an active role in technical mentoring within the team.
- We provide stellar benefits from health to dental to paid time off and parental leave!